SkinAct, Inc. is seeking a dedicated and experienced Esthetician for a full-time Customer Service and Sales position. This role involves addressing product inquiries generated through our website and showroom via phone, email, and online chat.
Note: This is a long-term employment opportunity, not a short-term position.
How to Apply
1. Submit your updated resume via email.
2. Qualified candidates will be invited for an in-person interview at:
9667 Canoga Ave, Chatsworth, CA 91311
Monday - Friday, 10:00 AM - 1:00 PM
For any additional questions not covered in this posting, please contact us via email.
Responsibilities
Deliver exceptional customer service through will-call, counter, email, and telephone interactions.
Generate sales leads and assess customer needs to ensure satisfaction.
Build lasting relationships with customers through open and engaging communication.
Provide accurate and complete information using appropriate methods and tools.
Expedite customer orders efficiently and recommend suitable products to meet their needs.
Achieve team sales targets and call-handling quotas.
Resolve customer complaints promptly, offering solutions and ensuring follow-through.
Maintain detailed records of customer interactions, process accounts, and manage documentation.
Adhere to communication procedures, guidelines, and company policies.
Go above and beyond to engage and satisfy customers.
Foster client relationships to drive repeat business.
Requirements and Skills
Minimum of 2 years of experience in customer service and/or sales.
Proficient in managing phone conversations with strong listening skills.
Experienced with Microsoft Outlook, Word, Excel, and Inventory Control Systems.
Excellent verbal and written communication skills with strong analytical abilities.
Customer-focused with the ability to adapt to diverse personalities.
Strong presentation skills and ability to multitask, prioritize, and manage time effectively.
Team-oriented with a commitment to continuous improvement.
Reliable adherence to assigned work schedules, demonstrating punctuality and professionalism.
High School Diploma or equivalent required; a two-year degree is preferred.
Compensation and Benefits
Hourly Rate: $25–$30 (based on experience).
Commission structure for sales representatives.
Comprehensive benefits package, including:
o Health insurance
o Paid vacation, holiday pay, and sick leave
o 401(k) retirement plan
Work Schedule
Hours: Monday–Friday, 9:00 AM–5:00 PM (No weekends)
Environment: Casual and collaborative workplace
Join SkinAct, Inc. and become part of a team dedicated to exceptional customer experiences and professional growth!
