We are a small, customer-focused plumbing company located in Northridge. We work closely with home warranty companies to deliver top-notch service to our clients.
We’re seeking a Part-Time Office Assistant to join our team for approximately 20 hours a week, including required weekend shifts (Saturday and Sunday, 10 AM–2 PM) and part-time hours on Monday and Friday. The starting pay is $18/hour during training and increases to $20/hour once you can work independently. Additional responsibilities and full-time opportunities come with the potential for raises.
Key Responsibilities:
- Answer incoming calls and provide excellent customer service.
- Schedule and assign incoming jobs to technicians based on their service areas.
- Arrange follow-up appointments for ongoing jobs.
- Maintain accurate records by documenting all interactions and activities.
- Perform quality checks by calling customers post-service to ensure satisfaction.
- Coordinate with technicians for updates and follow-ups.
Requirements:
- Strong communication and interpersonal skills.
- Proficiency with office software (e.g., MS Office, email systems).
- Ability to work independently and as part of a team.
- Prior customer service experience is preferred but not required.
- Excellent English skills (Spanish is a plus!)
If you’re organized, detail-oriented, and enjoy working in a dynamic environment, we’d love to hear from you!
Please send your resume to safecaliplumbing@gmail.com or call us at 818-830-4962.
