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This position involves a wide range of responsibilities, including but not limited to the following:
1. Customer Service:
- Greet and assist customers in a friendly and professional manner.
- Provide information on shipping, packaging, and other services offered by The Postal Exchange.
- Handle customer inquiries, resolve issues, and offer solutions to meet their shipping and printing needs.
2. Shipping and Packaging:
- Assist customers in packing their items securely and efficiently for shipping.
- Accurately weigh and measure packages to determine shipping costs.
- Process incoming and outgoing shipments using The Postal Exchange and other carriers' systems.
3. Printing and Document Services:
- Operate various printing equipment, such as copiers, printers, and laminators.
- Help customers with printing, binding, and other document-related requests.
- Provide guidance on paper options, sizes, and finishing touches.
4. Point of Sale (POS) Operations:
- Ring up sales transactions accurately and process payments.
- Maintain a balanced cash register and handle cash and credit card transactions.
- Keep track of inventory and order supplies as needed.
5. Package Receiving and Notifications:
- Accept packages for customers and notify them promptly.
- Ensure the safe storage and retrieval of packages for pick-up by customers.
6. General Store Maintenance:
- Maintain a clean and organized store environment.
- Perform routine store opening and closing procedures.
- Monitor and troubleshoot equipment issues, and coordinate with maintenance or repair services as necessary.
7. Adherence to The Postal Exchange Policies:
- Comply with The Postal Exchange and store policies and procedures, including safety guidelines.
- Handle sensitive customer information and packages with the utmost confidentiality and security.
8. Promotions and Upselling:
- Promote additional The Postal Exchange services, such as mailbox rentals and notary services.
- Suggest additional products or services that may benefit customers.
Requirements:
- High school diploma or equivalent.
- Bilingual welcomed
- Strong interpersonal and communication skills.
- Detail-oriented and organized.
- Proficiency with computer and office equipment.
- Ability to lift and carry packages of varying weights.
- Knowledge of shipping and tracking systems is a plus.
- Prior customer service experience preferred.
