ROLE DESCRIPTION:
As a Customer Service Representative with our State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of our customers.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
JOB DESCRIPTION
1. Answer calls and assist customers looking for insurance quotes
2. Call clients to set up appointments
3. Call clients on past due accounts & help in collection efforts
4. Process Insurance Certificate requests
5. Take client payments
6. Complete new client files
7. Process changes to clients’ policies
8. Support Sales Team – calling, emailing, mailing, faxing, scanning
10. Miscellaneous office tasks
POSITION AND PAY
Part time position – approximately 24 Hours Per Week, but could become a full-time position
Competitive Pay is hourly and is based on experience
REQUIREMENTS
English-Spanish bilingual
General office experience
Comfortable with using computers and adapting to new systems
Excellent phone etiquette
Detailed oriented, organized, great communication skills, must be punctual, responsible and very ethical
Property and Casualty Insurance License is a plus
LOCATION
Office is located in a beautiful historic building in downtown LA near Crypto Arena (formerly Staples Center)
ADDITIONAL INFORMATION
This is an in-office position and you must be available to work Wednesday - Friday, 9 AM - 5 PM. No weekend work.
BACKGROUND CHECK IS REQUIRED
This position could lead to a sales position for the right person and earn commission
If you feel this may be a fit, please respond with your resume. Include a brief introduction in your email as to why you think you are the right candidate for this position.
