If you have a curious mind and are a technology lover here's your chance to build an exciting career with TheBrain (http://www.thebrain.com). TheBrain Technologies, makers of the award winning "mind mapping" and information management and note-taking software, are looking for Product Support Specialists for customer and technical support.
You will be our resident product expert, helping customers make the most of our software which is used by influential business leaders, thinkers and creatives around the world.
Areas of focus will include: creating documentation and demos, helping people create their Brains, answering product how-to questions, identifying and resolving product issues, as well as testing and tracking new product releases. TheBrain Product Support Specialist communicates with our customers via chat, email, phone, web conferencing and on our customer discussion boards.
You can download TheBrain at http://www.thebrain.com/download
We're looking for you if you:
Enjoy talking technology with customers
Have background in customer service and technical support
Know more than all your friends about technology
Tinker with software not because you have to but because you love it
Work well with the team but are fine making your own decisions and working under minimal supervision
Have mastered the art of explanation and can communicate product features in a simple and engaging manner
Are a problem solver and look for solutions beyond the ordinary
Know how to get things done and have grace under pressure
Relevant Work Skills
Candidate must be an expert with Windows and macOS, be technically proficient with a solid understanding of troubleshooting process, and be an excellent communicator.
Must be comfortable dealing with and solving complex customer issues.
In addition to excellent customer support and communication skills, the ideal candidate will have experience with HTML, mobile apps, using content management systems, video editing, and graphic design software. Light office management tasks such as creating FedEx’s, meeting vendors where appropriate may be required.
Familiarity with the following types of software is desirable: Zendesk, gotomeeting, Zoom, Information management and personal organization software such as Evernote, OneNote, Dropbox, Google Keep, and mind mapping software.
Work Environment
Details: 8 am to 5 pm, onsite in Culver City, California when stay at home orders are not in effect.
Must be able to work independently remotely when social distancing is required. Must be comfortable using webcam, team collaboration software, chat, zoom and gotomeeting. Office computer and webcam provided.
Benefits: TheBrain offers competitive compensation and benefits, including health and dental plans and 401k, along with a casual, fun work environment.
