Technical Support Engineer III / Global Technology Leader / Remote if PST / $140K

Technical Support Engineer III / Global Technology Leader / Remote if PST / $140K

Vacancy expired!

One of the country's leading global technology providers is seeking a Technical Support Engineer III to come in and provide best-in-class service to some of the worlds largest issuers, banks and merchants across the globe. This includes being the first point of escalation and providing regular updates to customers on the progress of their request and/or incident. The successful candidate will be able to quickly gain an understanding of their fintech SaaS solution. This role requires strong inter-personal and technical skills.

Required Skills & Experience:

• 3+ years of related experience supporting software applications
• Experience troubleshooting web applications, networking issues, web services interactions and end user usability limitations
• Strong understanding of network infrastructure concepts (TCP/UDP protocols, packet routing, DHCP etc.) and devices (firewalls, load balancers, proxy servers, etc.)
• Knowledge of automation application deployment tools (Openshift and Anthos) and underlying components (Kubernetes and containers)
• Experience working with XML/JSON based technologies
• Working knowledge of NoSQL and Relationship Database systems
• Managing a technical support case queue for customer based issues originating from the various support channels (Phone and Self-Service Portal)
• Providing superior client management inclusive of excellent communications, responsive follow through, and advocacy for client issues within internal departments
• Actively participate in reviewing support material slated for internal and external distribution (i.e. manuals, quick start guides, knowledge base, etc.)
• Provide input regarding future product development from customer requests, industry experience, and case management to the Product Development organization

Preferred Experience
• Experience working with XML/JSON based technologies

• Working knowledge of NoSQL and Relationship Database systems

• Debugging of code written in Java and C
The Offer:

• Competitive Salary: Up to $140K/year, DOE

You will receive the following benefits:

• Medical Insurance & Health Savings Account (HSA)
• 401(k)
• Paid Sick Time Leave
• Pre-tax Commuter Benefit

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.