About Us:
Rossoblu, a distinguished restaurant in Los Angeles, is seeking a warm, organized, and enthusiastic Host/Reservationist who embodies the essence of hospitality. This role is pivotal in creating an outstanding first impression, managing reservations, and ensuring every guest feels special and welcomed. Rossoblu is an equal opportunity employer, committed to creating an inclusive and diverse work environment.
Job Summary:
As a Host/Reservationist at Rossoblu, you will be the first point of contact for guests, setting the tone for their experience. This role requires a balance of empathy, professionalism, and organizational skills to manage reservations, answer inquiries, and maintain a warm atmosphere from start to finish. You will be a strategic thinker and skilled communicator who thrives in a fast-paced, dynamic environment.
Key Responsibilities:
- Reservation Management: Efficiently utilize Open Table to book and manage reservations while accommodating guests' needs. Ensure prompt responses to emails and phone inquiries.
- Guest Experience: Welcome guests with genuine warmth, anticipate their needs, and resolve concerns with professionalism, ensuring every guest feels valued and special.
- Front Desk and Phone Etiquette: Maintain a consistent, welcoming presence at the host stand and on the phone. Always prioritize guest needs and satisfaction.
- Organizational Support: Keep the host stand and office areas organized. Regularly update menus, assist with basic office duties, and maintain cleanliness standards.
- Restroom Checks: Ensure restroom cleanliness and stock levels throughout the shift, maintaining an immaculate environment for our guests.
- Communication: Maintain clear, open communication with leadership and staff, providing timely updates on guest feedback and reservations.
- Restaurant Knowledge: Have a thorough understanding of our menu, seating arrangements, and local area to provide guidance and assistance to guests.
- Floor Support: When practical assist on the floor with tasks such as filling waters, resetting tables, running drinks etc.
- Event Assistance: Support event bookings and large-party arrangements, ensuring smooth and efficient service for group reservations.
Working Conditions:
Environment: Fast-paced, lively, and collaborative. Strong communication, a positive attitude, and respect for colleagues are essential.
Shifts:
Typically 4-8 hours, including weekends and holidays. Candidates must be prepared for shifts up to 8 hours.
Core Values:
Represent Rossoblu’s dedication to family, food, and creating memorable experiences. Maintain cleanliness, respect, and teamwork.
Physical Requirements:
Ability to stand for long periods (up to 12 hours) and lift up to 50 lbs.
Core Competencies:
- Experience: At least 2 years of restaurant experience as a host.
- Passion for Hospitality: A genuine love for creating welcoming experiences and ensuring guest satisfaction.
- Professionalism: Reliable, punctual, self-motivated, and committed to delivering a high level of service.
- Technical Skills: Proficiency with Open Table, Microsoft Office Suite, and basic design software.
- Emotional Intelligence: Ability to manage stress, communicate effectively, and engage thoughtfully with guests.
Please respond with your resume attached.
Rossoblu is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.
