Marketplace Manager/Restaurant Manager
We are looking for a dynamic leader. A true restaurant professional that is in the restaurant business because they love it!
Are you looking for a flexible work schedule? Can you work in a face-paced work environment? Do you enjoy good food and would like to have a work-life balance?
Yes, we are a restaurant, but unlike many, we are unique. And if you answered "YES," to the questions above, this is where you want to be!
As part of our team, you will get some nice perks too! On your first day of hire, we offer free parking, employee meals, and employee discounts.
Benefit-eligible employees after 30 days: Medical, dental, vision, and life insurance.
Paid time off for full-time employees after 90 days: Sick days, Vacation and holidays (New Year's Day, 4th of July, Thanksgiving Day, Christmas Day, and one company holiday).
The Manager performs a range of duties that support the business and customer related tasks to ensure the daily operations run smoothly. Supervises the daily operation of front of the house activities in an ongoing effort to support and achieve company objectives related to sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation.
Basic Requirements:
Employee Development
Remains aware of staffing changes and adjusts staff schedule as needed throughout the day
Prepares deployment chart daily assigning each staff member to a station/job
Assists with new employee training
Enforces staff uniform and personal appearance daily and other company policies
Motivates staff members to communicate and work in a team
Communicates clearly and appropriately with staff, guests, and management
Delegates projects throughout the day as necessary
Customer Service
Maintains the highest level of customer service standards
Reports any customer service concerns to General Manager
Responds to customer requests or concerns when needed
Checks in regularly with seated guests at tables and guests who are waiting for orders
Maintains professional language and body language
Store Operations
Maintains overall store appearance
Performs opening and closing procedures
Maintains an appropriate level of change throughout the day
Tracks delivery times, order fulfillment and ensures prompt delivery of orders
Assists with accurate closing of cash drawers
Assigns cleaning projects - maintains a clean work environment by setting an example and delegating projects to staff
Assigns daily station assignments
Coordinates staff breaks and meals periods
Communicates daily to General Manager/Owners all operational, staffing and customer-related incidents
Food Service
Oversees consistency of food preparation
Remains aware of quality standards and serves only the highest quality food to guests
Retail Product Management
Delegates product to be refaced on shelves before opening and after closing
Maintains appearance of grab & go cases throughout the day
Develop increased knowledge of products
Responds to emergencies
Communicates daily to General Manager/Owner all operational, staffing and customer-related incidents
The ideal candidate will possess the following:
A minimum of 4 years in a managerial role
Experience in a high-volume work environment
Flexible availability
5+ years in the food and beverage industry, with at least three years of front-of-the-house operations management in a high volume restaurant
Maintain sanitation standards & ensure food safety
Computer savvy, experience with POS system/s
Must have a flexible schedule and available to work weekends, and some holidays
