Our client, a leading manufacturer, is looking for a Technical Service Representative to join their team in Pacoima, CA. This position focuses on supporting customers with service inquiries, providing technical guidance, and coordinating service operations.
Responsibilities:
Provide customers with parts information and refer them to the nearest service agency or parts distributor when appropriate.
Receive and process requests for service parts and rotate duty time providing 24/7 customer service.
Assist customers and service agencies on technical issues to resolve equipment problems as necessary.
Provide technicians, consultants, architects and end users service data on proper application, sizing and installation of equipment.
Provide technical and service assistance to sales personnel, representatives and Customer Service personnel as required.
Act as liaison between engineering and service operations to resolve equipment performance issues.
Perform various administrative tasks related to order processing, warranty claims and other service documents necessary to manage the service operation. Assist with the maintenance of service records and files.
Assist the Service Manager and others with updating service literature, parts pricing, warranty processing, service training and other projects as necessary.
Maintain a high level of product and technical knowledge through training seminars, technical classes and equipment audits.
Requirements:
2 years of college or equivalent experience; 5 years in the service field preferred
Technical aptitude and basic knowledge of electrical theory.
Mathematical skills to quickly and accurately calculate formulas.
Excellent people skills, including written and oral communications.
Ability to work without supervision and make independent decisions.
Proficient on the use of computers.
Excellent verbal and written communication skills. Excellent organizational skills and attention to detail.
Pay & Schedule:
Pay Rate: $29.00 - $32.00
Schedule: Monday to Friday, 7:00 AM – 3:30 PM
