Manager with 1-Year Experience Overseeing Department
We are seeking a highly organized and motivated Dispatch Manager for our Call Center Appointment Setter team. The ideal candidate will be responsible for overseeing the daily operations of our appointment setting staff, ensuring efficiency, quality, and timely dispatch of appointments. If you thrive in a fast-paced environment and have experience managing call center teams, we want to hear from you!
Key Responsibilities
Supervise, train, and mentor appointment setters to achieve team goals and performance metrics.
Coordinate and dispatch appointments to field representatives or sales staff based on availability and territory.
Monitor call center activity, ensuring all calls are handled professionally and appointments are booked accurately.
Analyze daily reports and metrics to optimize scheduling and improve appointment conversion rates.
Handle escalations and resolve issues related to appointment setting or dispatch processes.
Work closely with management to develop strategies for continuous improvement.
Maintain up-to-date records and documentation of appointments and employee performance.
Qualifications
Proven experience in a call center environment, preferably in a supervisory or management role.
Strong leadership, communication, and interpersonal skills.
Excellent organizational abilities and attention to detail.
Proficiency with scheduling and CRM software.
Ability to multitask and adapt to changing priorities.
High school diploma required; associate or bachelor's degree preferred.
Benefits
Competitive salary and performance-based bonuses.
Comprehensive health, dental, .
PTO and paid holidays.
Professional development opportunities.
Supportive and team-oriented work environment.
How to Apply
Interested candidates should submit a resume and cover letter outlining their relevant experience and leadership abilities.
Equal Opportunity Employer
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.
