Telemarketing Dispatch Call Center Manager
Overview
The Telemarketing Dispatch Call Center Manager will oversee the daily operations of our telemarketing call center, ensuring efficient and effective dispatch of calls, alignment with business goals, and exceptional customer service. This role requires a dynamic leader with a strong background in telemarketing, dispatch management, and team leadership.
Key Responsibilities
Lead and Manage Call Center Operations: Supervise and coordinate the daily activities of the telemarketing team, ensuring calls are dispatched effectively and in a timely manner.
Performance Monitoring: Regularly monitor and analyze call center performance metrics, including call volume, response times, and customer satisfaction, to identify areas for improvement and implement strategies to enhance efficiency.
Team Development: Train, mentor, and motivate telemarketing representatives, fostering a positive and productive work environment. Conduct regular performance evaluations and provide constructive feedback.
Strategic Planning: Develop and implement telemarketing strategies aligned with business objectives. Collaborate with other departments to ensure cohesive operations and achievement of company goals.
Customer Service Excellence: Ensure high levels of customer satisfaction by maintaining quality standards in call handling, problem resolution, and communication.
Compliance and Reporting: Ensure compliance with regulatory requirements and company policies. Prepare and present regular reports on call center performance and progress towards objectives.
Qualifications
Experience: Minimum of 3 years of experience in telemarketing, with at least 3 years in a supervisory or managerial role. Proven track record in dispatch management and call center operations.
Skills:
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficient in call center software and technology.
Analytical skills with the ability to interpret data and make informed decisions.
Problem-solving skills and the ability to handle difficult situations with diplomacy and tact.
Work Environment
The Telemarketing Dispatch Call Center Manager will work in a fast-paced, dynamic call center environment. This role requires adaptability, resilience, and the ability to thrive under pressure. The manager will interact with various departments and stakeholders, making collaboration and effective communication essential.
Compensation and Benefits
Competitive salary commensurate with experience.
Health Insurance.
Paid time off and holidays.
Performance-based incentives and bonuses.
Application Process
Interested candidates are invited to submit their resume and cover letter, detailing their relevant experience and qualifications. Applications will be reviewed on a rolling basis until the position is filled.
