DEL RIO PEST CONTROL, is a family owned and operated termite and pest control company founded in 2003.
We provide the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. This position is ideal for the candidate that wants to be a part of a solid company providing valuable services to our customers. We are currently looking for an experienced bilingual Administrative Assistant to join our team.
SUMMARY OF THE ROLE
The Administrative Assistant plays a key support role for the operations of Del Rio Pest Control, Inc. They provide support making the team more efficient and effective, ensure the office runs smoothly as well as create a positive and team oriented culture. The Administrative Assistant reports to the CEO and provides day-to-day, front-line administrative support and customer service.
RESPONSIBILITIES
The following responsibilities are not limited to:
Heavy phone answering
Provide customer service by sending emails, answering questions and responding to general requests both internally and externally
Accurately takes customers information and create data.
Organize and manage pending and recurring tasks and projects
Respond to customer inquiries, resolve complaints with care and maintain documentation
Processing / data entry of termite reports and notice of completions in a timely manner
Schedule appointments with homeowners, agents, fumigation company and subcontractors
Organize information using discretion and judgment when to involve others in the decision-making process
Collections - Help manage all outstanding balances by placing a high volume of phone calls to assigned delinquent accounts, if necessary file property liens with County recorder
Maintains log of all calls requiring further action.
Managing technician paper work (may include detail inspection of invoices, proposals, service agreements and any other documentation)
Performs a variety of routine clerical tasks (may include processing of incoming and outgoing mail, sending and delivering FAX messages, local treatments. etc.)
Assures office is clean and orderly.
Make outbound calls to customers to verify satisfaction
Retrieves messages from general voice mail every morning and/or throughout the day and returns calls within 24 hours.
Other related duties as assigned
QUALIFICATIONS
Minimum of 4 years Administrative/Customer Service experience
Strong customer service skills
Professional demeanor and quick learner
Proficient in MS Office (Outlook, Word and Excel)
Proficient in Adobe Professional and DocuSign
Attention to detail and accuracy
Ability to work independently with a strong sense of initiative and urgency to meet deadlines
Strong organizational and personal communication skills
Able to manage and execute multiple projects
Work well under pressure and be reliable
Geographically familiar with Southern CA
Bilingual English / Spanish is a plus
Termite, fumigation and/or real estate experience is a plus
DEL RIO PROUDLY OFFERS
Medical, Dental, Vision Coverage and 401k
COMPENSATION
Commensurate with experience
This is a demanding full-time position; hours of work: Monday - Friday 8:30am - 5:00pm with occasional overtime on Saturdays.
