We’re looking for a detail-oriented Applications Data Entry Specialist and a Technical Phone Support Specialist to join our team! This role involves accurately inputting, reviewing, and processing merchant applications and agreements. The ideal candidate is organized, tech-savvy, and efficient in handling high-volume data entry while maintaining accuracy.
Applications Data Entry Specialist
Responsibilities:
-Enter and process merchant applications with precision
-Verify and review submitted documents for completeness
-Ensure compliance with company guidelines and industry standards
-Communicate with internal teams for clarification on application details
-Maintain accurate records and meet processing deadlines
Requirements:
-Experience in data entry, administrative work, or a related field
-Strong attention to detail and accuracy
-Ability to multitask in a fast-paced environment
-Proficiency in Microsoft Office and CRM systems
-Excellent written and verbal communication skills
Responsibilities:
-Provide technical support via phone, email, and chat
-Troubleshoot POS terminals, payment gateways, and software issues
-Guide merchants through setup, configurations, and troubleshooting steps
-Document customer interactions and escalate unresolved issues as needed
-Stay up-to-date with system updates and industry changes
Requirements
-Experience in technical support, IT helpdesk, or customer service
-Familiarity with payment processing systems, POS terminals, or related technology
-Strong analytical and problem-solving skills
-Ability to explain technical issues in a clear and simple way
- Comfortable working in a fast-paced, customer-focused environment
