Network Consulting firm is currently seeking a Customer Service Coordinator PART-TIME (Monday-Friday 9am-1pm)
Responsibilities include:
-Answer inbound calls and emails
-Schedule service technicians
-Follow up, update and maintain service tickets
-Provide outbound follow up via phone, emails
-Assist Purchasing Department
-Assist Accounting Department
-General office tasks
The ideal candidate will possess the following qualifications:
Knowledge of MS Office: Word, Excel, Outlook and use of Internet
CONNECTWISE experience (A BIG PLUS)
Fast and accurate typing-65 wpm
Excellent communication skills (both written and verbal)
Superior attention to detail and ability to maintain accurate follow-up on projects, issues and communications
Positive attitude with a high level of professionalism and enthusiasm
Superior customer service skills
Work and complete tasks successfully and independently
Exhibit sound judgment and critical-thinking
Ability to resolve issues quickly and efficiently
Demonstrate prompt and consistent attendance
We offer competitive wages and paid holidays
