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Health Advocates is seeking a Customer Service Rep I for our main office Chatsworth, CA.
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Job Summary
This position helps qualify applicants for Supplemental Security Income (SSI) and Social Security Disability Insurance (SSDI) benefits within established guidelines. Responsibilities include telephone screening, requesting medical records, completing applications, follow-up with applicants and county workers for successful completion of cases, submitting applications to appropriate offices, and updating information in computer database, and performs miscellaneous related duties as needed.
Qualifications
High School diploma or GED equivalent required
1-2 years of customer service experience; preferably in a healthcare environment or any combo of experience, education or training
A desire to help others
Strong phone skills
Basic office skills and computer literacy required
Excellent communication skills, both verbal and written
Excellent organizational skills
Ability to adapt and manage change in a fast-paced
Must be able to type 30 wpm
Working Title: Case Manager I
Pay rate: $20.00 - $26.00 per hour (Depending on Relevant Experience)
Position Type: Full-time; Non-Exempt
Schedule: Alternative Work Week Schedule : Mon-Thur 7:30am-5:00pm & Fri 7:30am-12:30pm
Other: We conduct assessment testing and post offer background checks
Benefits
Health Advocates offers a comprehensive benefits package to meet the needs of today's employees. They include: Healthcare and Insurance Benefits, Retirement Benefits, Employee Discounts, Employee Assistance Program, Credit Union, Rideshare Incentives, Employee Referral Program, Vacation/Holiday/Sick Leave and other time off.
About Us
Founded in 1990, Health Advocates is the largest privately funded public advocacy company in California providing Eligibility and Recovery services to California public health systems, private hospitals, clinics, health plans, government agencies, and individuals. We are dedicated to identifying medical coverage from third-party sources such as Medi-Cal, Social Security (SSI/SSDI), and other health insurance programs to minimize uncompensated care to the benefit of both our clients and the patients and applicants they serve. Our success is born from a very unique blend of resources, expertise, and an unwavering determination to identify coverage and recovery solutions on behalf of patients that simply have no ability to pay their increasing financial healthcare debts. Innovation and compassion are integral to Health Advocates' identity and these attributes have historically served our clients very well. We are proud of our past, excited about our future, and confident of our continued success.
This position requires access to confidential protected health information (PHI). Our employees are expected to protect the privacy of all PHI in accordance with Health Advocates' privacy policies and procedures and as required by state and federal law including but not limited to the HIPAA Security and Privacy Rule.
To apply for this position, please complete an online application by clicking on the link below Apply Now
Health Advocates
21540 Plummer Street, Suite B
Chatsworth, CA 91311
(818) 995-9500 p
(818) 995-6872 f
Health Advocates is an equal opportunity employer. We believe all of our employees should be treated fairly, consistently, and with dignity and respect. Our goal is to maintain a satisfied and productive team of employees. The keys to reaching that goal are effective leadership, fair and competitive wages and benefits, dedication to the job, and close attention to employee relations matters.
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