We’re looking for a friendly, detail-oriented Customer Support & Order Fulfillment Associate
to join our team. This role is ideal for someone with a passion for natural health and wellness.
You’ll be on the front lines of creating a positive customer experience. From answering product
questions and resolving concerns to processing orders to be shipped. You’ll support both
in-store and online operations, helping ensure clear communication, smooth fulfillment, and
satisfied customers.
Key Responsibilities
Customer Service & Sales
Phone Support
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Answer incoming calls and return voicemails in a timely, professional manner (Zendesk)
Assist customers with product knowledge, placing orders, and general inquiries
Email Support
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Respond to customer emails with clear, helpful information
Follow up on unresolved issues to ensure customer satisfaction
Document all communications accurately
In-Store Support
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Welcome and assist walk-in customers
Keep the storefront clean, stocked, and organized
Promote ongoing sales and promotions (e.g., Father’s Day Sale)
Skills & Qualifications
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Strong communication and people skills
Highly organized with strong attention to detail
Comfortable using email, phones, and live chat tools (Zendesk)
Experience with online order processing and shipping platforms (Shopify)
Ability to multitask in a fast-paced retail and eCommerce environment
Bilingual (Spanish/English) is a plus but not required
Why Join Us?
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Opportunity to grow with a mission-driven, wellness-focused team
Supportive and collaborative work environment
Involved in both in-store and eCommerce operations
To Apply:
Please send your resume and a brief note about why you're a great fit for this role.
