Please submit your resume and a brief cover letter with subject line- Customer Service Representative for Retail Reinvented (Mandatory)
We are seeking a knowledgeable and customer-focused Customer Service Representative to join our team at Retail Reinvented. This individual will support our client in the home décor and lighting category, helping customers find the best solutions for their homes and projects. The ideal candidate will have experience handling inbound customer service calls, a strong background in retail or home furnishings, and the ability to provide clear, professional, and empathetic support.
Responsibilities:
Provide service and support to retail customers via phone, email, and online chat
Provide knowledgeable assistance with our client's product line, including materials, finishes, and installation details
Assist customers in making informed purchasing decisions to meet their design needs
Process orders, exchanges, and returns with accuracy and efficiency
Resolve customer questions or concerns in a timely and professional manner
Collaborate with sales, logistics, and operations teams to ensure seamless order fulfillment
Maintain high levels of customer satisfaction and brand loyalty
Qualifications:
2+ years of customer service experience, ideally in retail, home décor, or lighting products
Strong communication and interpersonal skills with a customer-first mindset
Previous experience handling inbound service calls
Ability to multitask across phone, email, and online customer platforms
Problem-solving skills and professionalism under pressure
Comfortable learning and discussing product details to effectively assist customers
Familiarity with CRM tools, order management systems, and email platforms preferred
Schedule & Work Environment:
Full-time, Monday through Friday
Comprehensive training provided on product knowledge and customer support systems
Please submit your resume and a brief cover letter with subject line- Customer Service Representative for Retail Reinvented (Mandatory)
