Customer Service/Account Management
This is a fast paced position Advancement opportunity for the right candidate
We are a well established Distribution Company for the Apparel Industry in need of a professional upbeat and reliable order processing account rep.
Investigate and resolve customer issues and complaints passed on by the sales department
Promptly and accurately process multiple phone and inbound email orders
Develop and maintain customer service standards, policies and procedures for the department
Communicate and deliver reports concerning orders to Executive Management on a consistent basis
Process and follow through on 50 plus orders/day
Ideal candidates must have the following skills and qualifications:
Must have at least 1 year Account Management, order processing experience
Sense of urgency
Strong data processing skills
Excellent communication skills, both written and verbal
Detail-oriented with the ability to follow-up on tasks, delegate duties and train subordinates on processes, product, services and company regulations
Ability to prioritize and work independently. High Level of organizational skills
Motivational, listening, problem-solving skills, tact and diplomacy when dealing with complex problems with internal departments (sales and procurement) and customers.
Work effectively under pressure and maintain a positive attitude
Proficient in Microsoft Word, Excel and Outlook, Type 50 WPM
Must be able to work M-F for full 8 hours
IF YOU DO NOT MEET ALL OF THE QUALIFICATIONS ABOVE, PLEASE DO NOT REPLY TO OUR AD!
