Job Title: Dispatch and Lead Confirmation Specialist
Location: Encino
Job Type: Full-Time
About Us:
We are a leading home improvement company specializing in providing high-quality services to our clients. Our commitment to excellence and customer satisfaction has made us a trusted name in the industry. We are seeking a dedicated and organized Dispatch and Lead Confirmation Specialist to join our dynamic team.
Job Description:
As a Dispatch or Lead Confirmation Specialist, you will play a crucial role in ensuring the smooth operation of our daily activities. Your primary responsibility will be to manage incoming leads, confirm appointments, and coordinate the dispatch of our service teams to various job sites. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
Lead Management: Monitor and manage incoming leads from various channels, including phone, email, and online platforms. Ensure all leads are promptly responded to and recorded accurately in the company’s CRM system.
Appointment Confirmation: Contact potential customers to confirm their interest and schedule appointments for home improvement consultations. Provide customers with information about our services and address any initial questions or concerns.
Dispatch Coordination: Organize and dispatch service teams to job sites based on appointment schedules and customer locations. Communicate with field teams to ensure timely arrivals and efficient use of resources.
Customer Service: Serve as the first point of contact for customers, providing exceptional customer service and ensuring a positive experience throughout the scheduling and dispatch process.
Data Entry and Reporting: Maintain accurate records of customer interactions, lead status, and appointment details. Generate daily and weekly reports to track lead conversion rates and team performance.
Communication: Liaise between customers, field teams, and management to ensure clear communication and resolve any scheduling or service-related issues.
Qualifications:
High school diploma or equivalent; additional education or training in business, customer service, or a related field is a plus.
Previous experience in dispatch, customer service, or lead management, preferably in the home improvement or construction industry.
Strong communication and interpersonal skills, with the ability to build rapport with customers and team members.
Excellent organizational skills and attention to detail.
Proficiency in using CRM software, scheduling tools, and Microsoft Office Suite.
Ability to multitask and work efficiently in a fast-paced environment.
Problem-solving skills and the ability to handle challenging situations calmly and effectively.
Benefits:
Competitive salary with performance-based incentives.
Health, dental, and vision insurance.
Paid time off and holidays.
Opportunities for professional development and career advancement.
A supportive and collaborative work environment.
How to Apply:
If you are a proactive and customer-oriented individual with a passion for providing excellent service, we encourage you to apply. Please submit your resume with the best phone number to reach you so we can schedule an interview.
We look forward to hearing from you!
