Job Overview: Front Desk Receptionist (Auto Collision Center)
We are seeking a vibrant and detail-oriented Front Desk Receptionist to join our team at our busy auto collision center. The ideal candidate will be fluent in Spanish, possess excellent customer service skills, and be adept at multitasking in a fast-paced environment. If you have an outgoing personality, are a quick learner, and have a knack for handling various administrative tasks, we want to hear from you!
Key Responsibilities:
- Greet and assist clients with a professional and friendly demeanor
- Answer and manage phone calls related to auto collision services
- Handle account receivables and perform basic accounting tasks
- Maintain accurate and up-to-date records of client interactions and transactions
- Multitask effectively
- Provide exceptional customer service, addressing client inquiries and concerns about vehicle repairs and insurance claims
- Manage office supplies and inventory
- Coordinate and schedule repair appointments and estimates
- Perform data entry and manage electronic filing systems
- Ensure the front desk area is organized and welcoming
- Assist with various administrative tasks as needed, including coordinating with repair technicians and insurance adjusters
Qualifications:
- Fluent in Spanish and English
- Minimum of 1 year of customer service experience
- Proven experience in accounting and handling account receivables
- Proficient in using computers and various office software (e.g., Microsoft Office Suite)
- Exceptional multitasking skills and ability to work under pressure
- Outgoing personality with excellent communication skills
- Quick learner with a proactive approach to problem-solving
- Strong organizational skills and attention to detail
- Ability to handle sensitive information with discretion
- Must be approachable, not shy, and willing to engage with a diverse clientele
Additional Skills:
- Experience with front desk operations or receptionist duties is a plus
- Auto collision experience is preferred but not required
- Familiarity with auto repair processes and insurance claims is advantageous
- Ability to adapt to changing priorities and fast-paced work environments
- Positive attitude and a strong team player
- Excellent time management and prioritization skills
If you’re a motivated individual who thrives in a dynamic environment and is passionate about delivering exceptional service in the auto collision industry, apply today to join our team as a Front Desk Receptionist!
