Job Title: Reservationist
Department: Reservations
Location: Nobu Los Angeles
Employment Type: Full-time
Rate: $19.00/hour for training - $22.00/hour once training is complete
About us: Blending traditional Japanese cuisine with Peruvian ingredients, Nobu Restaurant Group aims to provide guests with the ultimate luxury dining experience. As a leader in the fine-dining industry, we pride ourselves on hard work ethic and maintaining high standards to uphold the top-tier service we are known for.
If you are looking to join a globally-renowned brand, now’s your chance!
About the role: The full Nobu experience doesn’t start with dinner; it starts with our Reservations Department! As the first point of contact for guests, our Reservationists set the tone for our exemplary customer service, all while exhibiting proper phone etiquette and professionalism.
Responsibilities:
Assist guests over the phone in the making, changing, and cancelling of reservations
Direct all guest requests and issues to the proper departments; follows through to ensure requests and issues are fully resolved
Answer guest inquiries as needed
Track and note all late arrivals, reservation amendments, VIP’s and repeat guest requests, as well as any special requests
Cover the Front Desk during Host/Hostess breaks and set up
Possess knowledge of daily restaurant activities
Qualifications:
Our ideal Reservationist candidate will possess all of the following qualities to be considered:
Open availability as we are open 365 days a year
WEEKENDS AND HOLIDAY AVAILABILITIES ARE A MUST
Dependable and punctual
Ability to handle a heavy rotation of calls
Attention to detail
Works well under pressure and can handle stressful situations
Demonstrates a positive, upbeat, guest-friendly tone relating to phone etiquette
Maintains a high level of customer service
Excellent written and verbal communication skills
Solution-based strategic thinking
Basic knowledge of Microsoft office
Preferred Experience:
1+ years Reservations/Customer Service experience in fine-dining restaurant, travel, or hospitality industries
OpenTable Experience
We will not consider the following:
Resumes with photos or headshots
Employee Benefits:
Health/Dental/Vision insurance
401(k)
Accrued sick/vacation days
Employee discount for dining
Nobu Restaurant Group is an Equal Opportunity Employer.
