Please read the ad in it's entirety prior to submitting your resume, thank you!
Fast-growing plumbing company is seeking a CSR / dispatcher. The customer service representative (CSR) / dispatcher is responsible for creating a welcoming phone atmosphere for all Beach Plumbing customers and for ensuring our customers receive professional, and exceptional customer service. The CSR / dispatcher’s primary role is to communicate effectively with our field technicians and customers for the scheduling and dispatching of routes in day-to-day operations. Your ability to gracefully handle a constant stream of communication as the conduit between the technician and customer is imperative. In addition, the CSR / dispatcher is to help resolve any emerging problems that our customer might face with accuracy and efficiency. The role requires confidence at troubleshooting and investigating if there is not enough information to resolve customer inquiries. It is key that you act for the department in accordance with broad guidelines and good judgment. A great sense of humor is a huge plus!
This position includes a 40-hour work week, Monday through Friday, 8am - 5pm. Opportunity for over-time and weekend work is available.
The CSR / dispatcher is to develop and maintain effective working relationships with Beach Plumbing personnel, ability to communicate clearly, tactfully, and courteously. In this position you will be trained to process documentation associated with project operations, such as city permits. You are expected to provide responsible, confidential, and administrative support to the office manager.
Please be open to additional functions from those set forth below to address business needs and changing business practices.
Duties and Responsibilities:
Provide quality customer service
Oversee dispatch board and manage technician’s schedule
Facilitate tasks for the sales technicians
Keep the office clean and organized
Handle cash, check, and card transactions
Adhere to all company policies and procedures
Process payments for office rents and vendors
Collect and analyze customer feedback
Assist customers with all post job inquiries, in a timely manner
Build a positive rapport with customers and colleagues
Provide administrative and clerical support
Qualifications and Requirements:
High school diploma or equivalent
Minimum of 2 years experience in an office / administrative setting
Must be able to pass drug screen and background check
Excellent written and verbal communication skills
Friendly and upbeat personality
Ability to handle multiple tasks
Problem solving skills
Conflict resolution skills
Able to lift up to 15 pounds at times
Strong team player
Highly motivated
Ability to work with staff or independently
Detail oriented
Knowledgeable of business telephone etiquette
Capacity to remain calm and courteous in stressful situations
Well organized
Willingness to learn information
Seize opportunities to expand job knowledge
Service Titan or Housecall Pro experience a plus
Benefits
Medical, Dental, Vision
401K with discretionary match
Paid Vacation
Paid Holidays
For consideration for this position, please submit your resume. Candidates without a resume will not be considered. Beach Plumbing looks forward to hearing from you!
