Infrastructure Support Engineer Los Angeles,California/New Jersey (Remote) (Domain - Telecom/ IT product Base/ Networking)

Infrastructure Support Engineer Los Angeles,California/New Jersey (Remote) (Domain - Telecom/ IT product Base/ Networking)

31 Dec 2023
California, Los angeles, 90001 Los angeles USA

Infrastructure Support Engineer Los Angeles,California/New Jersey (Remote) (Domain - Telecom/ IT product Base/ Networking)

Vacancy expired!

Hi we have 2 Fulltime position

Position 1
Network Engineer Infrastructure Operations (Tier 3 Support)
Potion 2 :-
Infrastructure Support Engineer (Tier 1 Support )

Domain :- Telecom/ Telecommunication/ IT product base company

For Both Position Python Scripting and Automation is must

Job Deception

Position 1
Network Engineer Infrastructure Operations (Tier 3 support)
Los Angeles, California/ New Jersey (Remote)

Job Description
What We're Looking For:
We're looking to add Network Engineers that function in a "Tier 3" engineering and operations capacity as part of an expanding global team. With a customer-first mindset, they will be responsible for managing complex traffic events and responding as subject matter experts to escalations, critical alerts, and incidents on the DriveNets platform. They will act as stakeholders in the advancement of architecture, design, and telemetry systems working directly and collaboratively with partner Infrastructure teams, R&D, and Product.
They are drawn to disruptive technology and are excited by the idea of building something new. They can balance business velocity with clever design and implementation choices and are unafraid to provide constructive feedback to peers and any level of leadership in support of our mission.
While the role requires a great deal of routing and switching expertise, the successful candidate approaches their tasks with automation as a first order principle having aligned themselves with "netdevops" or Network Reliability Engineering philosophies. You seek out or produce data to inform decision-making.
The ideal candidate has deep, extensive operations experience working with "webscale" networks and distributed systems, and/or with multinational carriers. The candidate can function independently, has natural curiosity, and a visible sense of leadership, ownership, and accountability; you want to know the network like the back of your hand, and will drive improvements daily. As an experienced Engineer, you love to pull up and mentor emerging talent, using your wealth of experience as an opportunity to help others be successful.

What You'll Do:

  • As a networking subject matter expert, respond to critical infrastructure alerts and significant traffic events and incidents.
  • Reduce infrastructure build time and operational effort through collaborative improvements to automation.
  • Work collaboratively with project managers and suppliers in support of infrastructure build, augment, and decommission lifecycles and associated workstreams.
  • Improve telemetry and observability of the platform, working with partners in Infrastructure Reliability Engineering to surface and analyze actionable data from the network.
  • Write rigorous and thorough test and readiness plans, process runbooks, and change management guidelines.
  • Propose creative and unique solutions that improve the reliability and resiliency of the network.
  • Participate in a globally distributed, heavily remote team's on-call rotation.
What You Possess:
  • Believe in, and be capable of, forming tight partnerships with Engineering, R&D, Customer Support, and other important stakeholder groups.
  • Significant and progressive consumer webscale or multinational carrier engineering and operations experience.
  • Familiarity with cloud networking environments and experience with API-driven deployments.
  • An innate ability to discover corner cases and conceptualize failure scenarios, bringing your numerous years of "real world" experiences to bear.
  • Deep experience in common carrier-grade vendor platforms and technologies.
  • Expertise at a global level in network protocols such as MPLS, LDP, L2VPN, L3VPN, RSVP, RSVP-TE, SR, SR-TE, BGP, OSPF and IS-IS.
  • Demonstrable experience scaling and managing a global backbone.
  • Validated expertise with an object-oriented programming language: you do not have to be a distributed systems expert, but you must have experience beyond basic Python scripting.
  • Have experience with modern CI/CD practices. Git, Jenkins, Ansible are familiar tools to you.
  • Be eternally curious and open to technology and industry innovations, concepts, and associated problem-solving methodologies; you never stop developing your knowledge and abilities.
  • Have excellent verbal and written English communication skills.
  • Maintain a willingness to travel.
  • Any one of:
  • CCIE-SP (Service Provider) or JNCIE-SP (Service Provider)
  • CCIE-ENT (Enterprise Infrastructure) or JNCIE-ENT (Enterprise Routing and Switching)
Potion 2 :-

Infrastructure Support Engineer (Tier 1 Support)
Los Angeles, California/ New Jersey (Remote)

  • At least 2-3 years of experience providing technical support to service provider-scale or consumer webscale customers.
  • At least 2 years of experience operating various network monitoring tools such as Nagios, Grafana, PRTG, Splunk etc.
  • Strong Linux system administration skills, including Linux Networking (such as vxlan, GRE tunnels, DNS, IP tables etc.) and Linux configuration management solutions.
  • At least 1 year experience in monitoring and managing platform resources (CPU, Memory, I/O etc.).
  • Strong understanding of communication protocols such as SNMP and gRPC.
  • Development experience in Python, Perl and bash.
  • Understanding of Postgres DB, queries and management.
  • Skilled in AWS tools such as EKS, Kafka, S3, RabbitMQ, RDS, CloudWatch, and Elastic Cloud Kubernetes.
  • Ability to operate and troubleshoot Docker and Docker Swarm
  • Have an ability to implementing and troubleshooting routing protocols such as BGP, IS-IS and OSPF.
  • CCNP Switching routing certified Advantage
  • Demonstrable empathy skills, including the ability to put yourself in the customer's place, and see the situation through their eyes.
  • Motivated and self-learner through hands-on experience and on the job training.
  • Strong problem-solving skills.
  • Strong documentation experience to create Standard Operating Procedures along with other needed documents.
  • Able to marshal resources and align cross-functional troubleshooting efforts to achieve customer commitments.
  • Excellent written and verbal communications skills with a strong focus on English.

With Regards
Manish Chandra
Software Technology Inc.

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