Job Title: Fusion Center GSOC Coordinator
Department: Special Operations
Location: Culver City, CA
Employment Type: Full Time
General Statement About Job
The Global Security Operations Center (GSOC) Coordinator, under guidance of GSOC Manager, is responsible for assisting company personnel in all concerns that pertain to safety, customer service and security for corporate locations around the globe. The individual will work in a Global Security Operations Center (GSOC) environment, monitoring the Operating staff’s day to day activities. The GSOC Coordinator is responsible for reducing risk, coordinating incident response across departments, strategically leveraging metrics to enhance the GSOC program, and limiting exposure to liability within SIS’s Global Safety & Security operations. The GSOC Coordinator will partner with GSOC Management team to develop, implement, and manage security standards, policies, training, and practices. The scope of this position includes security systems planning, development of training programs, management of local GSOC personnel and third-party vendors, auditing Operator caseload, and overall project management. The GSOC Coordinator reports directly to the GSOC Manager.
In this role, you will:
Evaluate existing technical capabilities and systems and identify opportunities for improvement
Guide GSOC leadership growth and management efforts
Institute sustainable and scalable quality control measures across personnel, process, and technological aspects of department operations
Create measurable reporting processes to include alarm monitoring, incident response, cargo tracking and reporting of performance metrics and other service areas
Initiate preliminary investigations and write incident reports on all internal personnel issues and complete proper documentation in accordance with SIS requirements
Serve as Corporate’s primary point of contact to ensure the delivery of high-quality customer service; evaluate and report service quality and initiate any necessary corrective action in a timely manner
Analyze, develop, and strengthen processes and procedures; spearhead process development and integration across the greater team. Empower the team to utilize the resources and knowledge necessary to manage incidents and escalations.
Provide back-up, support, and on-call function as needed
Conduct ongoing review of multiple systems and sources to detect potential risks
Follow procedures for managing a variety of incidents, from minor incidents handled at the local level to global crises
Gather and prepare reports on individual and team performance metrics
Perform other related duties as required
The ideal candidate will:
Have a Bachelor’s Degree or 3+ years of equivalent work experience in Military, Law Enforcement, Government, Corporate Security
Must complete and maintain state Guard Certification as prescribed by presiding State law, as well as all client requested certifications; all documentation and fees are the responsibility of the employee unless otherwise noted
Must have 2/3-year prior experience in a Global Security Operations Center (GSOC), TOC, or similar
Have Experience with security systems, including alarm monitoring, electronic access control, and CCTV
Demonstrated understanding of best practices in physical security strategies, principles, standards, policies, and procedures
Have proficient computer skills including Microsoft Office and in-depth knowledge of database management and internet search; proficiency in MAC OS highly preferred
Have excellent time management, verbal and written communication, organizational, analytical and problem-solving skills required
Possess the ability to effectively communicate with all levels of management
Possess demonstrated experience in the areas of people and conflict management with tact and discretion
Be flexible and possess the ability to function in stressful situations
Be a dependable team player with business maturity and enthusiasm
Salary: $67,000 - 70,000/ Annually
Health, Dental, Vision, and 401k
Paid Time Off including Sick/Safe Time
A dynamic and challenging work environment with opportunity for growth
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