Med Spa Front Office Coordinator
MUST have previous experience of at least 1 year in a customer service/Med spa to be considered
Overview:
We are seeking a dedicated Front Desk Manager to join our team. As the Front Desk Manager, you will be the first point of contact for our organization, providing exceptional customer service and administrative support. If you are organized, detail-oriented, and thrive in a fast-paced environment, we want to hear from you.
Front Desk Operations:
Greet clients and visitors in a warm and professional manner.
Manage the reception area, ensuring it is clean and welcoming.
Coordinate with the medical staffs to create a smooth scheduling and transition for clients
Work with RNs and esthetician to create the best action plan for our patients
Appointment Scheduling:
Schedule and confirm appointments for clients using the spa's booking system.
Call and Text clients to confirm their appointments.
Coordinate with spa staff to ensure smooth scheduling and minimize wait times.
Client Communication:
Answer phone calls and respond to inquiries, providing information about services, pricing, and spa policies.
Communicate with clients to confirm appointments and provide any necessary pre-appointment instructions.
Communicate with clients for post appointment.
Check-In and Check-Out:
Check-in clients upon arrival, verifying personal information and ensuring accurate record-keeping.
Process payments with our processor and provide receipts at the end of appointments.
Maintain Client Records:
Update and maintain accurate client records in the spa's database, including the capturing of pre-treatment photos and post-treatment photos.
Ensure confidentiality of client information in compliance with privacy regulations.
Product Knowledge:
Familiarize yourself with spa services and skincare products to effectively answer client questions.
EDUCATE spa products and services when appropriate, commission applicable. WE DO NOT UPSELL any product or service.
Administrative Support:
Assist with administrative tasks such as filing, data entry, and managing office supplies.
Collaborate with other spa staff to ensure seamless daily operations.
Handle Queries and Concerns:
Address client concerns and inquiries promptly and professionally.
Escalate issues to management when necessary.
Maintain a Welcoming Environment:
Ensure the waiting area is comfortable and inviting for clients.
Address client needs to enhance their overall experience.
Collaboration with Med Spa
Work closely with other med spa including nurses and patient consultants, to coordinate client appointments and provide a cohesive experience.
Assist with social media content creation when necessary.
Qualifications:
High school diploma or equivalent.
Previous experience in a customer service or receptionist role in a Med Spa environment is a plus
Excellent communication and interpersonal skills.
Proficiency in using computer systems and familiarity with spa management software.
Ability to multitask and handle a fast-paced environment.
Knowledge of skincare and spa services is a plus.
Weekly day range:
10am-6pm. Hours could be determined.
Part-time position
Job Types: Part-time
Pay: $18+ plus commission
Expected hours: 24 – 37.5 per week
Benefits:
Employee discount
Paid time off
Experience:
Customer service
Social Media with all platform
photo Skills
Graphic design is a bonus
Its also great for someone who is interested in becoming a medical RNs.
