Apply NowTeam Summary - Maintenance:At Pan American Properties, Inc., our Roving Maintenance Technicians are responsible for responding to the needs of our community residents and clients. They perform routine and general maintenance repairs to resolve existing concerns, and work diligently to apply preventive measures to minimize the risk of future problems. Our Roving Maintenance Technicians are experienced in various trades and labors and leverage that experience in concert with a personal commitment to excellence in order to provide best-in-class service to the various communities we proudly serve.Job Summary Maintenance Technician Level 3:As an Appliance Technician, you will be responsible for diagnosing, repairing, and maintaining a variety of home appliances across Los Angeles region. This role requires a skilled technician with a strong technical background, excellent problem-solving abilities, and a dedication to delivering superior customer service.General Duties and Responsbilities:The following essential functions are typical for this position. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those below, to address business needs and changing business practices:Appliance TechDiagnose and repair home appliances including refrigerators, ovens, dishwashers, washers, dryers, and microwaves.Perform routine maintenance on appliances to ensure optimal performance.Communicate effectively with customers to explain the nature of the problem and the steps needed to repair it.Provide accurate estimates for repair costs and timelines.Maintain a clean and organized work area.Keep up to date with the latest appliance technology and repair techniques.Complete service reports and maintain accurate records of all repairs.Ensure compliance with all safety protocols and regulations.Service Provision and ProductionWork Order Management: Complete daily work orders in accordance to Pan American Standards by troubleshooting breakdowns, identifying solutions, and gathering supplies. Ensure requests for service, unit turns, property assignments and unit renovations are being completed in an efficient and effective manner and according to budgetary guidelines and quality standards.Time Management: Respond swiftly to maintenance requests and emergencies, providing timely and effective solutions Safety: Maintain safety as the highest priority by adhering to all safety and health regulations, practices and methods throughout all assignmentsWork Order Preparedness: Manage inventory of repair supplies and equipment, ensuring availability for all tasks Proactive and Preventative Maintenance: Complete preventative maintenance routines to minimize equipment breakdowns and ensure operational efficiency and demonstrate an adequate level of attention-to-detail to identify opportunities for proactive maintenanceEssential Knowledge, Skills, and Abilities:Commitment to SafetyStrong Understanding of and Commitment to Safety Including:Personal SafetyEquipment, Tool and Machinery Safety Procedures (as it relates to specifically required maintenance skills)Personal Protective EquipmentEmergency Response and PreparednessSkills and Abilities Customer Service: Demonstrated commitment to excellence in service Communication: Proficient in interpersonal communication, professionalism, and ability to utilize English to communicate in all formats (verbal, written, in-person, via technology/email)Technology Proficiency: Ability to use core phone applications/tools such as Outlook (email) and Corrigo or Other Work Order Management Systems (preferred, but not required)Tool Familiarity: Ability to determine the kinds of tools and equipment needed to complete a jobTeamwork: Ability to work as a team, follow instructions, and exercise good judgementStrong Attention to Detail: Demonstrated problem-solving skills and meticulous attention to detailLeadership: Commitment to acting as an exemplar and contributing to the development of junior technicians, complex projects/renovations, and the department/operations as a whole, anCore Qualities and Values-AlignmentIndependent Work w/ Integrity: Do the right thing when no one is watching Engagement and Communication: Engage with team to understand and execute service requestsPersonal Accountability: We all make mistakes on occasion take ownership of mistakes and promptly address themProactivity: Demonstrate attention-to-detail, familiarity and curiosity to identify needs proactively and apply preventive measures to minimize continued riskContinued Growth: Challenge status quo; identify effective approaches and opportunities Pride in Workmanship: Proactively assess owns work product to deliver quality serviceMinimum Requirements:Related Work Experience: 3+ years of hands-on experience as an appliance technician, or highly related experienceCommunication: Must be able to speak, write, and understand conversational EnglishAbility to speak and hear/generally communicate effectively with team members, tenants/community members and other members of our communities/organizationEducation and Certifications: High School Diploma or EquivalentAdvanced Technical or Vocational Training (strongly preferred) Transportation, Licensure, and Vehicle Insurance: Possession of personal transportation vehicle, including a valid California drivers license and valid proof of insuranceAvailability: Must generally be available Monday Friday, between the hours of 7am 4:30pm and must maintain flexibility to be available for on-call assignments and after-hours emergenciesWork Authorization: Must be fully authorized to work in the United States without the requirement of employer sponsorshipTechnical Proficiency:Strong knowledge of electrical and mechanical systemsAbility to read and interpret technical manuals and diagramsExcellent problem-solving skills and attention to detailStrong communication and customer service skillsAbility to work independently and manage time effectively.Physical RequirementsThis position requires sufficient physical strength and stamina, good eye-hand-coordination, and more including the ability to:Physically and legally operate a vehicle daily, at various points throughout each work dayFrequently sit, stand, climb stairs and ladders, squatting/kneeling, push, pull, reach above shoulderFrequently utilize fine motor skills (use of hands/fingers) to grasp, grip, turn (tools and equipment)Frequently lift (up to 50 pounds; occasional team lifts of 100 lbs. or more)Frequently use vision/eyes, including the ability to assess via, close vision, distance vision, color vision, depth perception and ability to focusFrequently required to speak and hearto an adequate level to ensure safety Ability to work in various weather conditions including:Ability to reasonably sustain exposure to indoor and outdoor weather conditions which may include exposure to hot, cold, windy, and/or rainy weather conditionsPotential exposure to dust, noise, and hazardous materialsRequires physical activities such as standing, walking, bending, squatting, kneeling/crouching, lifting, pushing, pulling, and climbing, as well as exposure to noise, dust, and vibrationsEmployment Type: Full-Time, Hourly, Non-ExemptLocation/County of Assignment:Los Angeles CountyHourly Rate: $32.00/Hourrecblid xvoqqjfw2tpxqeyts7b24yvkkuq1t4Apply Now
