Hi, Please let me know if you're comfortable with the position detailed below. This position is an urgent hire. Location : Los Angeles , CA and Dallas, TX Duration: Long term
Support Technician
Experience:
Helpdesk and desktop support experience supporting users at all levels
ITSM/Ticketing system experience
Experience with desktop and server operating systems, including experience with Windows 7, Windows 10, Windows Server/Terminal Server 2008r2/2012/2016.
Application support experience with Active Directory, Group Policy Management, Remote Desktop Management and Licensing, DNS and DHCP
Supporting/troubleshooting MS Office (Excel, Word, Powerpoint, Outlook)
Printer configuration and troubleshoot (Direct Connected & Networked)
Experience conducting PC imaging using software such as Acronis, Fog, Ghost
Experience in appropriate server resource allocation and analysis
Hands-on troubleshooting of server hardware related problems such as CPU, RAM, and disk failures.
Switching, routing and wireless networking (solid troubleshooting - Onsite & remote) - ability to traverse the OSI layer effectively in troubleshooting.
Mobile Device Configuration/Support (smart phone, tablet)
Active Directory & Exchange (Accounts, Logins, Password Resets etc.)
Strong documentation skills.
Attributes:
Demonstrates outstanding customer service skills and empathy.
Professional presentation
Outstanding communication skills with users of all ages/skill levels/etc. (Customer base may not be technically savvy)
Is respected by co-workers and looked to as a "go-to" person to resolve specific problems.
Ability to multi task
Driven to solve problems and make things better
Always thinks clearly in difficult situations and knows when to escalate and ask for help
Always works calmly in urgent or stressful situations and can de-escalate contentious situations (Supporting hospitals where the end users could be in a panic/angry)
Highly Self-motivated and directed.
Keen attention to detail.
Exceptional analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in and contributing to a team-oriented, collaborative environment.
Soft Skills:
Professional presentation the executives work in this office
Great communication skills with users of all ages/skill levels/etc. (main user base is vets who may not have any technical knowledge)
Ability to multi task well
Ability to think out of the box, troubleshoot and resolve/know when to escalate
Able to work calmly in urgent situations
Highly self-motivated
Keen attention to detail
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation.
Experience working in a collaborative team environment.