Retail Branch Supervisor

Retail Branch Supervisor

14 Aug 2021
California, Mendocino county, 95460 Mendocino county USA

Retail Branch Supervisor

Vocality Community Credit Union is in search of a strong team leader to supervise our Ukiah branch. A comprehensive, generous benefits package is included. Join the team that was created to support our neighbors' financial needs 40 years ago and continues to work that mission today!

Principal Duties and Responsibilities:

Must be able to perform all duties within the branch to include, new accounts, Loan applications, teller transactions, any other assigned member service representative activities, or clerical function.

Monitors the performance of the branch staff and provides feedback and coaching to achieve maximum service to the membership.

Serves as initial escalation point for all member related complaints and has the skillset to diffuse and communicate to all members.

Handles overflow workload when needed.

In coordination with Branch Manager sets schedule to ensure proper coverage in all areas to provide maximum service to the membership.

Produce and develop reporting for management and the Board of Directors.

Perform timely performance appraisals to all staff.

Performs other duties as assigned.

Minimum Qualifications:

High school graduate or equivalent

Two years financial institution experience

Vocality offers opportunities for professional growth plus a generous and comprehensive benefits package that includes medical, dental, vision, 401(k) and more.

Submit your application and any supporting documents through our website:, Employment Opportunities.

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