Job DescriptionDay to Day:The Office of Information Technology is seeking a skilled and independent ServiceNow Administrator to build and maintain service catalogs. This role requires experience in ITSM methodologies and practices, with a focus on process improvement. The administrator will handle the end-to-end development of service requests, working with managers, business owners, and technical staff to translate business requirements into technical solutions. Responsibilities include creating catalog request forms, service portals, Flow Designer, UI Builder, knowledge bases, Agent Workspace, Agile methodologies, sprint planning, CMDB/Discovery, and API implementation. The role also involves providing various IT services such as database administration, application programming, IT project management, systems administration, systems and process analysis, security, solution development, and business technical support. The candidate must be able to apply professional concepts and resolve complex issues within defined procedures and practices.Duties: · Build and maintain service catalogs in ServiceNow · Provide recommendations on process improvement · Engage in end-to-end development of service requests · Work with managers, process/business owners, and technical support staff to define and translate business requirements into technical requirements · Drive the organization toward automation using service management tools · Ensure adherence to ITIL and ITSM practices · Monitor system performance and escalate issues to ServiceNow · Present new product developments to key stakeholdersCompensation:65-72/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements3-5 years of experience ServiceNow System Admin certification ITIL and ITSM experience Competent and passionate about their work Independent with a strong drive to meet requirements Experience with Incident, Knowledge, Problem, Change, Service Request, Asset, Service Portal, and other modules Proficiency in creating catalog request forms, service portals, Flow Designer, UI Builder, knowledge bases, Agent Workspace, Agile methodologies, sprint planning, CMDB/Discovery, and API implementation Ability to perform upgrades, cloning services, and routine regression testing Knowledge of security controls and environment promotion from development to production Experience in integrating standard LDAP & 3rd party apps into ServiceNow Strong documentation skills for environment tailoring and standard operating proceduresContinuous learning and staying updated with ServiceNow features and enhancements · Catalog Builder experiencePrior experience working within higher education nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
