Job DescriptionSupervises and coordinates activities of workers concerned with providing work orders & inventory records for distribution accounts.People:Supervise warehouse team daily workflowAssign duties and examine work for exactness, neatness, and conformance to policies and procedures.Maintain a productive staff by creating programs for hiring, training and professional development.Apply sound communication and motivational techniques in supervising, coaching and disciplining associatesManage associate performance and recommends promotions, wage increases and terminations.Plan staffing level of distribution warehouse personnel.Assist in preparing work procedures, work schedules, and expedites workflow.Identify with manager, develop, and mentor your No. 2.Operations:Utilize Expeditors proprietary distribution software and coach the team on it's use.Oversee and ensure compliance with Expeditors Operational Process Standards.Day to day supervision to ensure compliance with Federal, Stand and local regulations.Customer Service - Support the manager and or the sales department where needed:Make introductory contact with new accounts and maintain effective relationships with existing accounts.Address the more complex and non-routine customer issues and requests related to warehouse operationsCoordinate new accounts, gathering all necessary information and assigning accounts to the warehouse teamAudit all new accounts and follow up on responsibilities of the Logistics Coordinator to ensure that customer needs have been met.Finance:Work with the Distribution Manager to help develop and recommend the annual departmental operating budget, making said budget consistent with the desired customer service levels and necessary equipment upgrades.Interact with credit and collections personnel regarding payment problems.Perform and supervises department accounting functions (i.e. Accts. Payable, Accts. Receivable, Customer Invoicing, domestic freight rating, etc.)Retention:Assist in following up on current customers and conducting Quality Management Reviews (QMRs).Direct and control the release of orders to shipping to ensure timely delivery to customers and meet company efficiency goals.Directs and oversees order processing and ensures that data entries on documents such as delivery orders and inventory reports are accurate and timely.Make recommendation to Senior Management on programs to improve operation of the customer service function.Documentation/Reporting:Maintain up-to-date procedures reports.Track on-time delivery and other performance measures.Provide necessary reports to management.Gather and analyze data concerning department operations and customer requirements.Distribute reports to various functional areas as required.Compliance:Promote compliance by diligently following all company policies and regulations and in being the role model of integrity and pride for all employeesProactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.Systems:Develops procedures to ensure the efficient operation and utilization of warehouse equipment.Determines and recommends enhancements for efficient operationsBe involved and suggest system/process improvements.Culture:Proactively promote the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.Additional:Other duties may apply on an as-needed basis.
