Logistics Coordinator- Distribution

Logistics Coordinator- Distribution

12 Jul 2021
California, Milpitas, 95035 Milpitas USA

Logistics Coordinator- Distribution

Job Description

Scope of Position:

To support the distribution manager in the smooth running of the department within the branch and in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.

Major Duties and Responsibilities:

  • Daily process and input of all customer orders and distribution accounts.
  • Provide daily operational reports that are accurate and timely.
  • Run stock reports to check for product availability.
  • Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
  • Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
  • Trace orders as required and notifies customers of any activity concerning their order.
  • Maintain damage records and backorder logs.
  • Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
  • Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner.
  • Report customer feedback to management, including any signs of customer dissatisfaction.
  • Contribute to maintain strong relationships with vendors (trucking companies, and others).
  • Provide support with other miscellaneous projects, filing and research
  • Answer phone calls according to Expeditors standards
  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
  • Meet KPI standards, as per the company’s procedures
  • Ensure smooth and timely freight process flow
  • Use Dashboard/EDMS/Branch Reporting on daily basis
  • Interact with our customers in arranging their shipments and meeting customer service standards.
  • Understand department process flow, and looking for best practices to improve operational efficiency and productivity
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Escalation of problems to Management when necessary
  • Provides support with other miscellaneous projects, filing, and research
  • Oversees all paperwork associated with orders and maintain the corresponding files
  • Attend training classes when required and meet company standards of 52 hours training per year per employee.
  • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Knowledge:

  • Expeditors company policies and procedures.
  • Expeditors products and services

Skills:

  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Good Microsoft Office skills
  • Fluent in operational English, both oral and written

Behaviors:

  • Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
  • Meet company standards of 52 hours training per year

Qualifications

Qualifications:

  • Education (preferred level) high school degree
  • 2 years related experience and/or training; or equivalent combination of education and experience.
  • Previous experience in inventory control and/or distribution operations

Additional Information

Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance
  • 401(k) Retirement Savings Plan (US only)
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

Local candidates only, no relocation offered.

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