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The Systems Technician I/II is responsible to provide effective support for network services and business processes related to the City of Modesto; to troubleshoot, analyze, and resolve system/application related support requests including specialties such as Help Desk, GIS, and Web; and to assist and train users in personal computer hardware/software.
DISTINGUISHING CHARACTERISTICS
Systems Technician I – This is the entry level class in the Systems Technician series. Positions in this class typically have little or no directly related work experience. The Systems Technician I class is distinguished from the II level by the performance of less than the full range of duties assigned to the II level. Incumbents work under immediate supervision while learning job tasks, progressing to general supervision as procedures and processes of assigned area of responsibility are learned.
Systems Technician II – This is the journey level class in the Systems Technician series and is distinguished from the I level by the assignment of the full range of duties. Employees at this level receive only occasional instruction or assistance as new, unusual, or unique situations arise and are fully aware of the operating procedures and policies within the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the I level.
This class is distinguished from the Senior Systems Technician in that the later is the advanced journey level in the series.
MINIMUM QUALIFICATIONS
Systems Technician I
Experience:
Six months of responsible computer related work experience including proficiency in related technology used by the City of Modesto in the Help Desk, GIS, or Web functions.
Training:
High School diploma or GED equivalency, supplemented by specialized training in subjects directly related to the Help Desk, GIS, or Web functions.
License or Certificate:
Possession of, or the ability to obtain, a valid California driver's license.
Systems Technician II
Experience:
Two years of responsible experience equivalent to Systems Technician I with the City of Modesto.
Training:
High School diploma or GED equivalency, supplemented by specialized technical training or coursework.
Microsoft certifications are desirable.
License or Certificate:
Possession of, or the ability to obtain, a valid California driver's license.
Additional Requirements:
Incumbent must be able to pass a P.O.S.T. level background investigation prior to appointment for clearance to work on Police Department Information Systems.
APPLICATION PROCESS
Applicants will be assessed on the application submitted. Due to the volume of applications received, resumes will not be screened for the purpose of determining who is most qualified to compete in the testing process. It is the applicant's responsibility to fill out the "Education" and "Work Experience" sections of the application with complete information and adequate detail. Applications may be screened to the most qualified. Do not substitute any part of the application form with the words "see resume".
The following information is provided for you to use as a reference and as a planning tool. Human Resources is unable to schedule make-up examinations.
Tentative Schedule
Online Written Exam
March 17, 2021 - March 26, 2021
Human Resources Department reserves the right to revise the testing process to best meet the needs of the City.
Apply online at www.modestogov.com. City application required, including Supplemental Questionnaire. The City of Modesto is an Equal Opportunity Employer.
