The Carmel Valley Athletic Club Concierge is responsible for our members’ overall experience at the time of check in and navigate their activities during their visit and upon conclusion. T The specific job functions detailed below provides an overview of the requirements of this role. The employee’s expected performance is not limited to the job duties listed below, as the expectations are subject to change at the discretion of management.
This is a temporary position that runs from November 11 to December 31, 2024. The job location is off-site at the Carmel Valley Community Pool.
Position Overview:
Checking in CVAC members while providing a high-level of service
Always conduct yourself in a confident professional manner.
Overseeing the facility and assuring high-level of comfort and cleanliness
Light housekeeping around the facility and grounds
Checking pool and spa temperatures
Supplying Information to and helping members
Ensure a excellent customer experience
Adhere to company policies and procedures
Answering phone calls and understanding the POS system
Opening and closing the facility in a timely and thorough manner
Hourly walk-throughs of the facility to ensure cleanliness
Manage difficult situations, diffuse negative volatile situation and/or issues with members and guests while maintaining a professional and positive attitude.
Essential Job Functions
Positive, warm and outgoing personality
Professional demeanor, ethical behavior and excellent interpersonal skills with members and the team
Ability to work with computer systems
Flexibility and ability to multi-task
Flexibility in work schedule to include weekends and holidays
Ability to work semi-independently without direct supervision by following all club's procedures and standards
Ability to follow through on assigned tasks and demonstrate initiative
Ability to utilize PC station with MS Office background
Excellent communication skills in English orally, in writing and over the telephone
Excellent grooming at all times
Ability to work standing for six hours
Ability to work in all weather conditions- in and outside
Ability to carry and lift 50+ safely
