Villa Mara is a boutique 16 room luxury hotel located one block from famous Carmel Beach on Carmel Point. It’s unique location is ideal for guests looking to relax and enjoy the beautiful scenery that is Carmel. Apart of Leading Hotels of the World, Villa Mara Carmel upholds the highest levels of guest services and curated experiences.
Housekeeper:
The position of Housekeeper requires a candidate to be flexible and think on their toes. Being a boutique 16 room hotel, our services are preformed at the highest level of luxury and are fully customizable to our guests. The Housekeeper position takes on the task of ensuring that our Villa Mara guests have comfortable and clean guest rooms with the highest class of luxury. From the moment of arrival to the guests’ in-stay experience and finally towards departure, the Housekeeper will be available ensure our guests satisfaction and experience through keeping our guest rooms immaculately clean.
Duties and Responsibilities:
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Anticipate guests' needs, respond promptly and acknowledge all guests.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge at all times of:
all hotel features and services
all room types, numbers, layout, decor, appointments, and location.
Performs other duties assigned by supervisor.
Qualification:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or equivalent.
Prior hospitality experience preferred.
Previous experience with Windows, Office, and Opera or similar property management system.
· Versatility, flexibility, and a willingness to work within constantly changing environment.
· Ability to perform assigned duties with attention to detail, speed, accuracy, follow through, courtesy, cooperativeness, and work with a minimum of supervision.
· Demonstrated verbal and written communication skills, as well as telephone etiquette skills.
· Professional appearance and demeanor.
