Vacancy expired!
Housekeeping Supervisor
Nestled deep in the mighty redwood forest of Pfeiffer Big Sur State Park, Big Sur Lodge has long been a haven for writers, artists, seekers of beauty, and weary travelers in search of the peace and majesty that the ancient redwoods bestow on body and soul. Pfeiffer Big Sur State Park is often called “mini-Yosemite” for its natural splendors. With the rugged central California Pacific coastline to the west and the dramatic Santa Lucia mountain range to the east, Big Sur Lodge offers a rejuvenating escape from the hectic pace of everyday life
The Big Sur Lodge, managed by Guest Services, is now hiringHousekeeper Supervisors this spring. Candidates must be highly service oriented as well as be willing to work a flexible schedule to include nights, weekends, and holidays
Join our amazing team at the Big Sur Lodge, which is well known for its exquisite beauty, dramatic vistas, and temperate climates. We work together every day to provide an amazing experience for our guests and team members alike!
The Big Sur Lodge has both Seasonal and Year-round openings!
Our team members enjoy amazing benefits such as:
Low cost, dorm style housing available for non-local team members
Generous commuting stipend for local team members
Employer provided meals
Health insurance options
401K matching
Paid time off
Employee discounts at recreational and lodging facilities nationwide
And more!
Benefits may vary depending on employment type
We also encourage our team members to take advantage of the property! Whether you enjoy a slow morning walk or prefer a vigorous hike through the numerous footpaths of this breathtaking 1,006-acre state park, you’ll be welcomed by some of the most scenic wonders our country has to offer.
For more information, or to apply now, please call Chanda at 831-667-3100 or visit the website below:
https://guestservices.csod.com/ux/ats/careersite/4/home/requisition/2347?c=guestservices
JOBSUMMARY
The Housekeeping Supervisor assists the General Manager and Operations Manager in all aspects of housekeeping operations and property management to facilitate the fulfillment of financial goals, company initiatives, and guest satisfaction.In addition, the Housekeeping Supervisor assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level.
ESSENTIAL FUNCTIONS
Manage and coordinate housekeeping functions for unit.Analyze and plan housekeeping programs and schedules to ensure adequate manning, supplies, and equipment for routine and scheduled duties.
Ensure complete guest satisfaction at all times.Handle guests’ complaints and solve them according to customer service standards.
Manage recruiting, supervising, training, scheduling, disciplining, reviewing, and directing the housekeeping staff at the direction of the General Manager.
Assist with determining fiscal requirements and preparing departmental budget; monitor, verify, and reconcile expenditure of budgeted funds.
Evaluate and make recommendations concerning cleaning products and equipment; order and maintain sufficient inventory of housekeeping supplies and equipment.
Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, housekeeping, sanitation, dress, cash control, and employee safety and hygiene.Notify General Manager of all unusual events, circumstances, or other safety or quality control issues.Ensure all printed material on chemicals are posted and that the facility is in compliance with OSHA requirements.
Maintain awareness of safety issues, and report them immediately to your manager.
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
High School Diploma or GED preferred. Bachelor’s or Business Degree preferred.
At least 2 years of experience in related management.
Demonstrated talent for interacting with a wide variety of people. Bilingual (English/Spanish) speaking skills preferred.
Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
Strong customer service abilities; actively looks for ways to assist customers and coworkers.
PHYSICAL AND MENTAL REQUIREMENTS
Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
Withstanding temperature extremes in indoor and outdoor environments.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
Physical attendance in unit to perform duties is essential.
Ability to stand for the entire work day.
EQUIPMENT USED
Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
Laundry machinery.
Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
