Job Title: Member Services Associate
Reports to: Patron & Member Engagement Manager
Job Type: Part-Time non-exempt hourly; evenings, weekends and holidays as needed
Hours: Expected to work 20 to 25 hours per week
Schedule: Typically, Monday through Friday from 11:30 AM to 4:00 PM. Please note that the schedule is subject to change. Additional or alternative hours may be necessary to accommodate the event calendar and organizational requirements.
Salary Range: $20.80/hr - $31.20/hr
ORGANIZATION OVERVIEW
Sunset Cultural Center (SCC) is a nonprofit organization founded in 2003 to manage the historic Sunset Center in Carmel-by-the-Sea. What began as a public school in 1926 has been transformed into a state- of-the-art performing arts center. Under the mantle of Sunset Presents, we bring a wide range of world- class performances and live events. We pride ourselves on programming a lineup with diversity, sophistication, and star power. Sunset Center is home to resident companies Carmel Bach Festival, Carmel Music Society, Chamber Music Monterey Bay, and Monterey Symphony. SCC also programs no- cost community outreach programs and administers an acclaimed Arts Education Program.
JOB DESCRIPTION: The Member Services Associate, an essential administrative role within the Patron & Member Services team, is responsible for managing the member phone line and email, processing donations, selling tickets, and maintaining accurate member records. This role requires strong organizational skills and meticulous attention to detail, as it also involves coordinating with the Development team to liaise with members and donors, assisting with member renewals, benefit fulfillment, and participating in donor/member events. Additionally, the associate handles box office support during peak times and ensures timely and accurate mailing of correspondence, including thank-you letters, membership renewals, and event invitations, to uphold positive relationships with our supporters.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide administrative support, such as writing and editing emails, and preparing communications in collaboration with the Patron & Member Services Team
Provide excellent customer service to all patrons, campus visitors, partners, donors, and community members.
Be knowledgeable about and able to provide detailed information on performances, events, Sunset Center Campus, and Carmel to visitors
Ensure a tidy administrative area to provide a welcoming space for patrons and visitors
Maintain comprehensive, confidential and accurate patron and donor files in Tessitura, including timely entry of donor activities and interactions following special events
Keep storage room stocked and organized, and receive and distribute delivered office supplies
Receive, open and sort incoming mail and deliveries, and manage outgoing mail
Answer phones and direct calls to appropriate staff
Conduct accurate ticket sale and donation transactions received by phone, via mail, in person or through supporting patrons with online transactions
Successfully complete PCI compliance training, as well as other trainings as assigned
Assist in maintaining database hygiene by ensuring accuracy of account data, merging accounts and responding to patron requests and updates while completing regular data entry tasks
Efficiently and effectively solve patron issues by following established procedures and thinking quickly, with an emphasis on efficient customer service and accuracy
Assist in event set up and breakdown, including, but not limited to, food prep, cleaning, serving alcohol, and other related tasks
Generate lists/reports from database as requested.
Other duties as assigned
SKILLS AND QUALIFICATIONS:
Tessitura or other CRM experience desired - we will train the right person
Strong written and oral communication skills, with an emphasis on customer service
Comfort interacting with a diverse population of patrons, members and donors
Must be able to remain calm in stressful situations
Ability to treat confidential information with appropriate discretion
Excellent organizational skills and attention to detail
Ability to handle several tasks and priorities simultaneously and with frequent interruptions
Proficiency with Microsoft Office suite (Word, Teams, Excel, Outlook)
Must be comfortable with technology and learning new programs
Ability to work effectively with minimal supervision
Must be comfortable collaborating with coworkers
Past experience with cash handling desired
Bilingual Spanish speaking is preferred
Previous experience in ticket sales, fundraising or performing art centers a plus
PHYSICAL DEMANDS:
This position will require regular sitting, standing, listening, talking, reaching, walking, and lifting of supplies (up to 25 lbs.) as needed. SCC is committed to the full inclusion of all qualified individuals. In keeping with our commitment, SCC will take steps to ensure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Amanda La Roche, Director of HR & Finance at HR @ sunsetcenter.org.
WORK ENVIRONMENT: Sunset Cultural Center staff operate in a theater and administrative office. The work environment for this position may change based on the needs of the business. Regular expectations for evening and weekend hours are required.
BENEFITS: Sunset Cultural Center is pleased to provide the following benefits to our regular part-time employees:
Forty (40) hours of paid sick leave per fiscal year
Eleven (11) paid administrative holidays per year
Two (2) tickets to Sunset Presents shows (subject to availability)
For regular employees who are full-time (30 hours per week or more), we are pleased to offer the above benefits, plus:
Three (3) weeks of paid vacation leave (accrued)
An additional seven (7) days of paid sick leave per fiscal year
100% Employee health, dental, vision and life insurance, paid for by Sunset Cultural Center
TO APPLY: If interested in the position, please email your resume and brief cover letter to Rya Iverson, Patron & Member Engagement Manager, at Donate @ sunsetcenter.org. Please include in the subject line of your email the following: "Member Services Associate – Your Name." All submissions will receive a response.
Please, no phone calls.
Thank you for your interest!
Sunset Cultural Center is proud to be an equal opportunity employer dedicated to building a culturally diverse, equitable, inclusive, accessible, and antiracist environment. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, pregnancy, genetic information, marital status, disability, veteran status, sexual orientation, gender identity or any other classification protected by law. We encourage applicants of all backgrounds to apply. We will consider employment for qualified applicants with arrest and conviction records.
