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Home Inspector Job Description
JOB OVERVIEW
The responsibilities of a home inspector require a broad range of abilities. In addition, the inspector must have the interpersonal skills to communicate findings both verbally and in a written report format.
This position will work with the business owner and/or additional team members to achieve the level of customer satisfaction and revenue goals and standards of practice.
PRIMARY RESPONSIBILITIES AND ACCOUNTABILIITES:
Complete a concise and detailed inspection of the home including but not limited to all crawl spaces and attic areas
Convey all findings in a professional manner using proper grammar and punctuation
Communicates professionally with real estate agents and customers
Consult and make recommendations to real estate agents and customers for the various value packages and/or additional services offered by the Pillar To Post franchise business owner
Maintain accurate records of all home inspections including photos, written details about the inspection and the filing of completed inspection reports
Maintain a strong sense of time management to ensure all inspections are arrived at 15 minutes prior to scheduled start time
Establish a proactive follow up process to ensure all customers are contacted in a reasonable time frame
Communicate the pricing model offered by the Pillar To Post franchise business owner
Complete all paperwork and follow established company procedures from
initiation through completion of the booked home inspections
Responsible for the collection of payment at the completion of the home inspection
Coordinate placement and pickup of specialized testing equipment
Responsible for all company issued equipment
JOB SPECIFICATIONS:
Basic knowledge of residential home systems and components
Previous service business experience
Proven ability to achieve professional goals
Ability to develop and deliver presentations
Ability to create, compose, and edit written materials
Ability to resolve problems, conflict, and complex communications issues
Ability to deal with a variety of emotions and frustrations from the client
(This requires emotional maturity and stability on the part of the home inspector.)
Strong interpersonal and communication skills
Strong time management, multi-tasking and organizational skills
Maintain a professional appearance and provide a positive company image to the public
Requires significant local travel to current and potential clients. This requires the possession of a valid state driver’s license.
Willingness to work a flexible schedule
Pass all assessments administered during the hiring process
Pass Pillar to Post and state-required training and testing
Personality: Self-driven, results-oriented with a positive mental outlook and a clear focus on quality and customer service. Mature, credible, and comfortable in dealing with a variety of customers. Reliable, tolerant, and determined. Empathic communicator, able to see things from the other person's point of view. Always presentable and businesslike. Able to get along with others and be a team-player.
Computer Skills: Proficient computer skills particularly Internet and email
Literacy and Numeracy: Able to understand information located on various equipment and/or appliance labels. Must be a competent writer
Business and Selling Skills:
A. Must possess excellent face-to-face and telephone communication skills
B. Able to demonstrate the features and benefits of the various value packages and/or the additional services offered by the Pillar To Post franchise business owner
WORKING CONDITIONS:
Working conditions may require this position to work in the extreme heat or cold
May be required to work in the rain
Required to walk on roofs, enter attics, or crawl under homes
Must have the ability to climb ladders and maneuver in tight spaces
Must be able to stand for long periods of time
Work may be required to work weekends and/or evenings
This position will require local travel (driving from location to location)
Spanish Speaking is a Plus, but not required
Must have construction knowledge
Company Car provided
Tools Provided
Training Provided
Must pass background Check
Must have Clean Driving Record
Travel up to 100 miles per day
Company Credit Card provided
Company Phone provided
