Join the Experiences team as a full-time Experiences Coordinator and become one of the authors of our story.The Experiences Coordinator is responsible for setup, execution and follow-through of various complimentary and paid guest experiences at Stanly Ranch. They are someone who is organized and efficient while having the ability to speak and work with guests to ensure they have a memorable experience. The Experiences Coordinator will play a key role in operations and be cross-trained to assist in every department and aspect of the hotel. This is a wonderful opportunity for a curious and active person to join the exciting world of hospitality and experiences.The Experiences Coordinator role works on projects that range across culinary, design, wellness, adventure, art, fashion and music. This is a great opportunity for a hyper-organized, detail-oriented individual who is curious and passionate about any of these fields and how they impact the guest experience. The Director of Experiences will coach the coordinator to hone their project management skills and to develop a keen eye and strategic, critical approach as it relates to experiences and touchpoints that drive the property’s brand pillars and positioning.This is a hands-on and fast-paced role, - perfect for someone who likes to be the ‘boots on the ground’ and work with lots of different types of people and teams. This role also has the opportunity to grow and weekly hours are subject to change based on hotel needs.Responsibilities:Preparing and executing special events, weekly activities, classes and programs that allow guests to create lasting memories and maximally experience our core pillars: design, wellness, culinary, seasonalityEngaging with guests in an effort to promote and sell additional activities in tandem with the Concierge teamMaintain cooperative relationships and open lines of communication with leaders of other departments throughout the hotel to ensure successful execution of programming and product offeringsHelp manage and finalize SOPs for all existing and new experiences; including trial set ups and photo documentation to maximize their effectiveness as a key experience training and execution toolHelp manage and finalize BEOs for all existing and new experiences, as well as coordinating with the correct teams to ensure their successCoordinate OS&E purchases; liaise with appropriate departments to organize, store or set up on property. Keep inventory of all experiences-related itemsManage and submit invoices for all 3rd party vendors and partnersCommunicate with experience vendors and hosts as needed for smooth operations day to day, as well as follow up for feedback & adjustments to experiences.Organize and maintain the activities storage areas and equipment/OS&EHelp execute creative design + touchpoint projects under the direction of Director of ExperiencesCoordinate design and printing of collateral on an as-needed basis such as daily text schedule, monthly experiences calendar & signage on propertyWork with marketing team to fact check website to ensure experiences are up to dateLow level marketing such as posting experiences to local calendars and sending email campaigns for promotionsSet up and host experiences on property on an as-needed basisGather and organize metrics on experiences and programming: bookings, guest feedback, revenue Communicate with team members on upcoming experiences or events on a daily basisManage internal programming calendar and spreadsheets used by Experiences and Marketing departmentsHourly Rate: $28.00
