Vacancy expired!
Careers that Change LivesThe Diabetes Operating Unit focuses on improving the lives of those within the global diabetes community. As a business, we strive to empower people with diabetes to live life on their terms by delivering innovation that truly matters and providing support in the ways they need it. We’re committed to meeting people with diabetes where they are in their journey, always with an aim to make their lives easier. Our portfolio of innovative solutions is designed to provide customers greater freedom and better health, helping them achieve better glucose control, while spending less time managing their disease.Check out this Diabetes patient story: https://www.youtube.com/watch?v=SLGsfLIZIQsIn this exciting role you will be part of the software operations team and perform root cause analysis of the customer software complaints.You will report to our Software Operations Manager and will play a key technical leadership role for the software and quality organization. You perform the troubleshooting of software complaints for level 2 and level 3 support and your contribution will impact patients around the world.We look for team members who are bold inclusive thinkers who create new ideas and bring our best solutions forward to benefit our patients, business partners, and customers.A Day in the Life
Acquire deep technical knowledge about our software as medical device products.
Investigate customer reported issues and work with other software teams to respond and resolve within agreed time.
Report on summary status of open field cases and recommended course of actions to resolve.
Operate as a “customer advocate” in the software product support lifecycle.
Collaborate closely with development teams to report problems in software, propose fixes or design changes.
Identify opportunities to improve troubleshooting techniques and building diagnostic tools.
Understand and communicate application workflow and behavior to assist customers support teams.
Maintain high standard of quality within the team by establishing good practices and habits.
Work on initiatives to drive continuously improvements in processes and procedures.
Follow standards defined by the Food and Drug Administration for the medical device industry.
Must Have: Minimum Requirements
Bachelor’s Degree in Engineering, Sciences 2+ years software engineering experience
or, Master’s Degree in Engineering, Sciences 1+ years software engineering experience
Nice to Have
Experience in the following areas:
Critical thinking and problem troubleshooting.
Engineering documentation.
Mobile applications and cloud software.
Metrics and dashboards.
Hypercare processes.
Knowledge of technology trends and domain expertise.
Self-motivated to strive for excellence.
About MedtronicTogether, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.Physical Job RequirementsThe physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here (https://www3.benefitsolver.com/benefits/BenefitSolverView?pagename=signon&conum=30601&coaffid=medtronic) .This position is eligible for a short-term incentive plan. Learn more about Medtronic Incentive Plan (MIP) on page 6 here .Min Salary89600Max Salary134400It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
