Join Our Team as a Customer Service Representative!
Are you a dynamic individual with a passion for customer service? Our Anaheim-based stone and tile company is seeking a proactive and professional Customer Service Representative. The ideal candidate will have a solid background in the tile/stone industry and a can-do attitude. They should thrive in a fast-paced environment, excel at multitasking, and enjoy collaborating with team members. If you're looking to grow professionally, this position is perfect for you.
Proficiency in Microsoft Office is a must, along with experience in the flooring industry or with natural stone.
This position may include but is not limited to the following responsibilities:
- Answer high volume of incoming phone calls and emails.
- Assist customers with product inquiries, stock checks, pricing inquiries, and providing quotations on stocked and locally sourced products.
- Work with other Customer Service team members to ensure that all customer inquiries are attended to as quickly and accurately as possible.
- Work with local suppliers to source product sand negotiate pricing.
- Work with and support the outsides sales team on product inquiries and special projects.
- Assist customers with freight quotes, photo requests, and all other questions they may have.
- Assist customers with problems on their inquiries and orders, working with Management and other departments as needed.
-Assist running reports, such as open sales orders, Invoice, back orders, ETA's.
- Maintain respect and professionalism with customers, helping to problem solve when needed.
- Any other tasks that may apply to the overall Customer Service Department, and work with all other departments in the company as needed.
Please only apply if you are hardworking, willing to work in a fast paced and demanding environment with other employees and are dependable. There is absolutely no tolerance for absenteeism and tardiness.
Must be available for immediate hire.
Full Time Position - Monday to Friday 8am-5pm
Benefits:
401(k)
Dental insurance
Health and Vision Insurance
Paid time off
Experience level:
Customer service /Data Entry: 3 years (Required)
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Shift: 8 hour shift
Weekly day range: Monday to Friday
Work setting: In-person
Experience:
Negotiation: 3 years (Preferred)
Customer Service: 5 years (Required)
