Course Key Holder - Hole in One Mini Golf
Position: Key Holder
Type: Part time
Location: On-site
Pay: $22.00 per hour
Estimated Start Date:January 2026
Position overview
We’re on the lookout for a passionate, detail-driven, and high-energyKey Holderto help lead daily operations at our mini golf experience. In this role, you'll be a vital part of the leadership team, ensuring every guest has a seamless, exciting, and unforgettable time on the course.
As a Key Holder, you’ll assist in overseeing the team, maintaining the facility, enhancing guest satisfaction, and supporting overall business performance. You’ll lead by example, keep things running smoothly, and bring positive energy to every shift.
Responsibilities
Customer Experience
Create the Vibe:Lead by example to create a welcoming, friendly, and inclusive environment. Foster an inclusive space where employees feel respected and are able to perform at top levels.
Guest Service:Ensure all employees are providing guests with exceptional service throughout their visit. Deliver and model exceptional guest service, turning good visits into great ones
Conflict Management:Handle minor conflicts or escalations with professionalism and a solutions-first mindset
Leadership and Team Development
Team Development:Assist with training, coaching, and providing feedback to team members
Decisive & Adaptive Leadership:Quickly takes initiative, making informed decisions with agility and confidence in a fast-paced environment.
Champion of Employee Growth:Committed to helping create a positive, supportive workplace, advocating for team development and actively promoting individual growth and career progression.
Exceptional Communication:An excellent communicator who can clearly and effectively convey expectations, provide constructive feedback, and inspire the team to achieve their best.
Team Player:Jump in wherever needed—whether it’s assisting guests, resetting props, or solving small hiccups
Team ExperienceUphold brand standards and ensure every shift is smooth, efficient, and fun
Daily Operations Management
Daily Operations:Open and close the venue as scheduled, ensuring all equipment and areas are safe, clean, and operational.
Management Support: Support the management team in leading and motivating staff during daily operations
Ticketing Platform Management: Experience with monitoring and successfully managing our ticketing platform to ensure that all ticket sales and inquiries are addressed in a timely manner.
Course Overview and Maintenance:Monitor and maintain the mini golf course, concessions, and general facilities. Understands the importance of taking quick action when identifying facilities maintenance issues.
Safety Compliance: Ensure compliance with safety, sanitation, and operational standards.
Inventory Management:Helps manage all aspects of inventory for the experienceincluding efficient merchandise management and loss prevention.
Policy & Procedure Compliance:Ensures the team adheres to all company policies, procedures, and directives, maintaining a well-organized and compliant operation.
Financial Responsibility:Helps manage the store’s financial performance, including budgeting, expense control, and revenue generation, to ensure profitability and sustainable growth.
Event Leadership & Collaborations
Venue Events:Coordinate and manage private events, birthday parties, and group bookings.
Marketing Partnerships:Collaborate with marketing and sales teams to drive event attendance and revenue.
Campaign Management:Support promotional events, seasonal campaigns, and guest engagement initiatives.
Community Engagement:Maintain active communication with the community and guests via social platforms, email, or in-venue activations.
Qualifications
2+ years of experience in hospitality, attractions, entertainment, or customer service management.
Strong leadership and interpersonal skills.
Proven ability to manage operations and lead a team in a high-traffic, guest-facing environment.
Excellent problem-solving and communication abilities.
Available to work evenings, weekends, and holidays as needed
Reliable transportation to work.
Must be eligible to work in the US.
Must be 18 years of age or older
Ability to stand and walk for extended periods of time.
Comfortable working in dim lighting, confined spaces, and themed environments that may include fog effects or light/sound elements
Ability to move and lift up to 50 pounds
Available to work evenings, weekends, and holidays as needed.
Availability requirements
20-32 hours, up to 5 days per week
Willingness and ability to work flexible hours, including nights, weekends, and holidays, to meet the dynamic needs of the store and peak days of the business
This description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all responsibilities, tasks, and duties
As a committed advocate of equal opportunity, we uphold a steadfast zero-tolerance policy against all forms of discrimination or harassment. We unequivocally reject any bias or mistreatment rooted in factors such as race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other safeguarded attribute as delineated by pertinent federal, state, or local legislation.
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