1K A WEEK CUSTOMER SUPPORT
CUSTOMER SUPPORT
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compensation: 1K A WEEK
employment type: full-time
We are looking for a Customer support Representative for our Irvine division. This position assists our clients with product questions and helps to maintain a high customer satisfaction level. The Customer Service Representative will be responsible for taking incoming calls from our clients and addressing customer product concerns. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.
We offer:
Competitive Compensation
Medical, Dental, Vision
Opportunities for advancement
Duties and Responsibilities include:
1. Maintains communication with customer to ensure excellent client relations
2. Familiarize with products offered to best answer client questions
3. Maintains customer records by recording account information
4. Resolves product or service problems by clarifying the customers complaint determining the cause of the
problem; selecting and explaining the best solution to solve the problem; expediting correction/adjustment;
following up to ensure resolution
5. Prepares product or service reports by collecting and analyzing customer information
6. Contributes to team effort by accomplishing related tasks as needed
KNOWLEDGE, SKILLS AND ABILITIES
1. MOTIVATED INDIVIDUAL
2. Minimum 2 years’ experience in office setting.
4. Positive, customer-focused attitude. Above average interpersonal, written and verbal communication skills.
Excellent listening skills
5. Ability to maintain poise in difficult situations
6. Excellent organizational, accuracy and attention to detail skills. Must be able to multi-task.
7. Continuing education/training for product knowledge, market knowledge, quality focus, problem-solving and
conflict resolution.
Call Rick
949.378.9432
