Payment services Agent (costa mesa) Onsite
About us:
Swift Debt Relief is a Debt Settlement servicing company in Costa Mesa, CA.
We are professional, agile and our goal is to offer the best customer service to our clients .
https://swiftdebtrelief.com/
Please only apply if you meet the minimum qualifications for this role
compensation: 19.00-25.00
full-time
experience level: mid level
Payment services agent
Seeking a skilled Payment Services Specialist to join our team. The ideal candidate will have strong communication skills, an understanding of billing and accounting principles, and an understanding of credit and debit. Effective in problem solving, analyzing payment performance, and reconciling account statements. Experience with CRM usage and knowledge of debt settlement processes.
Responsibilities:
Handle daily calls to and from customers to address and resolve payment issues
Manage pipeline of assigned clients
Adjust monthly ACH payments to align with client's ability to pay
Maintain and update accounts for accurate record keeping
Use of CRM to review notes and alerts regarding clients
Ability to provide estimates and exact payoff amounts
Review documents uploaded in CRM or email inboxes
Thoroughly explain transactions listed on monthly account statements
Other duties as assigned to address payment services needs
Requirements:
Experience as a Payment Services agent or similar role in debt settlement industry
Knowledge of debt settlement processes
Familiarity use of CRM software for tracking and monitoring clients
Ability to engage in effective customer service interactions
Effective communication and problem-solving skills
Ability to calculate figures for accurate payments
Compensation Range - $19.00 - $25.00 DOE
Education – High School Diploma
Benefits:
401(k)
Dental insurance
Health insurance
Opportunities for advancement
Paid time off
Onsite – Costa Mesa
