Student Loan Document Preparation Company looking for a PART TIME (20-30 hrs/week) processor who can also assist with the customer service when needed. This will eventually be a full time position.
Schedule is Mon-Fri 10am - 2pm to Start
Willing to entertain FULL-TIME position for an experienced applicant.
JOB DUTIES INCLUDE:
Process file submissions to completion of consolidations and income driven programs and send updates to clients.
Handle all inbound customer inquiries
Establish and maintain strong Customer relations
Thoroughly understand customer needs and company services
Relay customer feedback to the management team
Identify opportunities where company can offer solutions and value added services
Maintain and build relationships
Collect and reschedule declined payments
Communicate through email, phone, and text.
Record keeping - update CRM system with all correspondence received and sent
Comfortable speaking to client and requesting necessary income documents and information
Resolve issues and retain clients that are trying to cancel
WHY YOU SHOULD APPLY:
Great office environment
Get Paid every Friday
Management has been in the industry for over 9 years
Opportunity for Growth
WHAT WE ARE LOOKING FOR IN A CANDIDATE::
Punctual
Great Work Ethic
Coachable
Multi Task
Problem Solver
COMPENSATION AND HOURS:
$18-21/hr (depending on experience) @ 20-25hrs/week to start
Mon-Fri 10am - 2pm to start
Willing to entertain FULL-TIME position for an experienced applicant.
Please respond to this ad with your resume. Previous student loan experience preferred.
