Enrich Your Career. Celebrate Creativity.
We welcome enthusiastic individuals to join our team of dedicated professionals who are passionate about providing a personalized coastal luxury experience to our guests. Our team members are empowered to craft unforgettable moments and create enduring memories with every interaction.
Since 1948, Surf & Sand Resort Laguna Beach has been an iconic oceanfront landmark in the community. As an integral part of JC Resorts, a family-owned company and distinguished leader in managing and operating premier golf and resort destinations, we provide competitive and progressive benefits including complimentary meals, hotel/golf/spa discounts, employee recognition programs and more!
To complete an APPLICATION please click on the following website: https://apply.jobappnetwork.com/surf-sand-careers/en
Or contact the Human Resources office direct line 949-376-2764 anytime for additional information.
The BELL CAPTAIN is responsible to assist the Director of Guest Experience, Guest Experience Manager, Guest Experience Assistant Manager and the Luxury Concierge Manager to oversee staff and operations of Bell and to provide assistance to guests and hotel departments to transport and deliver luggage, mail, and other items around hotel property to ensure guest comfort and facilitate hotel operations.
The expected base wage range for this position is: $18 per hour. This position may be eligible for additional compensation according to the Company's policies, as they may be amended from time to time.
ESSENTIAL DUTIES, include but not limited to:
- To understand and respond to all guest needs and requests in a timely and professional manner, deferring to an appropriate supervisor when necessary to ensure customer satisfaction.
- To follow all specified procedures to provide personal, authentic, luxury customer service to hotel guests, including greeting and orienting arriving guests; assisting guests to and from their rooms; completing hotel and room orientation; picking up and delivering amenities, laundry, mail, parcels, and other requested items; providing newspaper delivery, ice, giving directions; and assisting to arrange guest transportation.
- To be responsible for the supervision of the Bell staff and to assist in the hiring, scheduling, and training of the staff.
- To actively be in the lobby during downtime to be able to promptly assist with the arrival and departure experience
- To assist hotel departments, as requested, including mail and parcel delivery.
- To actively promote the hotel’s services and facilities to visiting guests.
- To be available to work irregular hours, including evening, weekends and holidays.
QUALIFICATIONS: High school diploma or equivalent required. English fluency required. Previous hotel experience preferred.
SKILLS AND APTITUDES: Detail oriented. Organized and efficient. Must be able to handle multiple tasks and be able to prioritize. Must be computer literate and be able to use Hotel software. Safety-minded. Exudes highest level of hospitality service standards. Diplomatic and calm. Positive attitude and willing to learn. Strong verbal communications skills. Must display knowledge of currently accepted business telephone etiquette. Courteous, friendly, and professional manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.
PHYSICAL/MENTAL DEMANDS: Stands, walks and runs moderate to long distances throughout shift. Ability to stand on his/her feet for up to 8 hours. Frequently required to handle and move objects weighing up to 75 lbs., over moderate to long distances, using appropriate hand trucks and carts. Frequent use of stairs. Bends, climbs, stoops, pushes, pulls, reaches, and lifts to perform routine job tasks. Periodically required to work at very fast pace, under pressure. Guest facing position that may handle conflict and/or encounter individuals who may be upset and emotional at times.
TRAVEL: This position is not expected to travel for work.
REMOTE WORK: This position is not eligible to work remotely. The candidate must be able to work in-person during normal business hours.
If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodation related to applying for employment at our company, please contact us at 855-318-8947 and/or email us at accessibility@jcresorts.com
JC Resorts is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Surf & Sand Resort Laguna Beach proudly holds accolades such as being named one of Condé Nast Traveler Readers' Choice Awards' Top Resorts in Southern California, recognized by Travel + Leisure’s World’s Best, and is a distinguished member of Preferred Hotels and Resorts, boasting an esteemed AAA Four Diamond rating for over two decades.
Surf & Sand Resort | 1555 South Coast Highway | Laguna Beach, CA 92651
www.surfandsandresort.com HR direct line: (949) 376-2764
