Position Summary
The Host provides warm, friendly, and immediate greetings to guests at the door. Seats, and presents clean menus to guests in a friendly, professional, and quick manner. In addition, the Host will assist in the cleaning and resetting of guest tables. The Host will take orders for take-out and book reservations for future guests.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
Greeting and seating guests, presenting menus to guests, informing them of special menu items
Treating guests in a manner to ensure their complete satisfaction
Managing Take-out orders from taking orders, ensuring food orders are correct, contact information is gathered, and clients contacted when food order is ready
Taking names on a waiting list and quoting realistic wait times
Running the floor plan board
Observing tables and keeping track of clean, dirty, and occupied tables
Taking guest information and quoting wait time to guests accurately when tables are not immediately available
Cleaning, organizing, sanitizing, and stocking menus at host area
Answering phone and answering questions concerning the menu and restaurant
Interacting with guests coming in and as they leave, ensuring a positive dining experience
Filling to go orders, if applicable
Completion of shift opening/closing checklists
Performing other duties as assigned
Minimum Qualifications (Knowledge, Skills, and Abilities)
Excellent communication skills (verbally interacts with management, servers, team members and guests)
Must be able to read, write, and determine wait time based on Company’s procedures
Must visually scan restaurant for clean, unoccupied tables
Strong organizational skills and ability to multi-task
Knowledge of workplace safety procedures
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is continuously standing during the entire shift. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to walk; sit; stoop; bend; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. While performing the duties of this position, the employee is frequently required to wash hands and answer phones. The employee with occasionally encounter hazards, including slipping and tripping. The noise level in the work environment is usually moderate to high.
