Experienced Hotel Front Desk Agent & Night Auditor
Location: The Buena Park Grand Hotel & Suites, Buena Park, CA
Job Type: Full-Time/Part-Time
Salary: Competitive, based on experience
Benefits: Employee discounts, weekly pay, and more
1. Front Desk Agent
Position Summary:
As a Front Desk Agent at The Buena Park Grand Hotel & Suites, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. Your role is pivotal in creating a welcoming atmosphere and addressing guests’ needs promptly and professionally.
Key Responsibilities:
- Greet guests upon arrival with a warm, friendly attitude and efficiently check them in and out of the hotel.
- Handle reservations, cancellations, and modifications with accuracy.
- Answer phones, respond to emails, and address guest inquiries and concerns with professionalism and empathy.
- Provide guests with information about local attractions, dining options, and hotel amenities.
- Process payments, including cash, credit cards, and other methods, ensuring accuracy in billing and transactions.
- Maintain and update guest information and records in the hotel management system.
- Coordinate with housekeeping and maintenance to address any guest issues or special requests.
- Handle guest complaints and resolve issues to ensure guest satisfaction.
- Follow all hotel policies and procedures to ensure a smooth operation.
Essential Skills:
- Proven experience as a Front Desk Agent or similar customer service role.
- Excellent communication and interpersonal skills.
- Strong organizational skills with attention to detail.
- Proficient in using hotel management software and computer systems.
- Ability to handle multiple tasks and work under pressure.
- Basic financial acumen and experience with cash handling and billing.
- Ability to work flexible hours, including evenings, weekends, and holidays.
2. Night Auditor
Position Summary:
The Night Auditor at The Buena Park Grand Hotel & Suites will manage the front desk during the overnight shift while also performing essential financial and administrative duties. This role requires a balance of customer service and accounting skills to ensure a smooth and efficient night operation.
Key Responsibilities:
- Perform nightly audits of financial transactions and prepare reports for review by management.
- Check-in and check-out guests during the night shift, ensuring accurate processing of reservations and payments.
- Reconcile daily financial transactions, including room charges, cash handling, and credit card settlements.
- Address and resolve guest issues, concerns, and special requests with a high level of professionalism.
- Ensure that all security procedures are followed and that the hotel remains safe and secure throughout the night.
- Prepare and distribute reports to management, including occupancy statistics, financial summaries, and other relevant data.
- Monitor and maintain hotel inventory, including guest supplies and office supplies.
- Assist with administrative tasks and prepare for the upcoming day shift.
- Handle emergency situations calmly and efficiently, following hotel protocols.
Essential Skills:
- Previous experience as a Night Auditor or in a similar role within a hotel environment.
- Strong knowledge of accounting principles and financial procedures.
- Excellent problem-solving skills and the ability to manage multiple responsibilities simultaneously.
- Proficiency in hotel management software and accounting systems.
- Outstanding communication and customer service skills.
- Attention to detail and accuracy in financial reporting.
- Ability to work independently and maintain composure during night shifts.
- Flexibility to work overnight hours, including weekends and holidays.
To Apply:
Please send your resume and a cover letter detailing your experience and suitability for the role to BPGM@BPGRANDHOTEL@GMAIL.COM with the subject line “Application for [Position Title] - [Your Name].”
The Buena Park Grand Hotel & Suites is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
