The Front Office Coordinator working the Check Out Desk is responsible for checking out patients who exit the office. This includes scheduling patients, collecting payments, printing orders as instructed by the practitioner (labs, diagnostic testing, etc), balancing the daily batches and arranging the practitioner’s schedules to maximize efficiency and resources. The Front Office Assistant is responsible for answering phones, processing all inquiries as appropriate, including follow up, scan clinical and non-clinical documents, chart preparation and release of medical record management. The Front Office Assistant is responsible for cross-covering the reception desk and for assisting with insurance verifications and authorizations as needed. The Front Office Assistant must be compassionate with the patients, have the ability to problem solve and foster positive team interaction.
