About Us:
At our Huntington Beach concierge practice, we’re not just a medical practice — we’re a sanctuary of wellness and customer service. As a private internal medicine office, we provide concierge-level care in a warm, attentive environment where every detail is designed with the patient in mind. Our small, dedicated team works closely together to deliver a truly personalized healthcare experience.
About the Role:
We are seeking a dynamic, compassionate, and detail-oriented Patient Care Coordinator to join our team. This all-encompassing role bridges both front and back office functions — making you a key player in every aspect of the patient experience. In our intimate practice setting, you won’t just have a “job” — you’ll be part of a coordinated, patient-first care team where your contributions truly matter and you will know every patient individually.
You will be the first and last person our patients see, and often the one guiding them through every step in between — from check-in and scheduling to exams, referrals, and follow-up. If you thrive in a collaborative, high-touch environment and enjoy wearing many hats throughout the day, this is the role for you.
What You’ll Do:
Front Office — Welcoming & Coordinating with Care:
Create a warm, polished, and calming check-in/check-out experience for every patient
Manage appointment scheduling with sensitivity to patient needs and provider availability
Answer phones and handle email communications promptly and professionally
Process billing, insurance, and concierge membership fees with discretion
Maintain an organized, serene, and spotless front office environment
Back Office — Supporting Clinical Excellence:
Prepare exam rooms, take vital signs, and assist the physician with patient visits
Coordinate labs, imaging, referrals, and follow-up appointments with precision
Maintain accurate and confidential EHR documentation (OfficeAlly experience preferred).
Support patient needs beyond the exam room — including medical travel coordination or expedited referrals
Ensure compliance with HIPAA and clinical protocols at all times
What We’re Looking For:
2+ years of experience in a medical office, preferably in concierge or private practice settings. Training is possible for the right candidate.
Proficient with EHR systems (OfficeAlly strongly preferred) and Google Workspace
Exceptional communication and interpersonal skills — polished, warm, and professional
A proactive multitasker who is comfortable balancing administrative and clinical responsibilities
Deep commitment to patient-centered care and discretion in all interactions
Healthcare certifications (e.g., MA, CNA) are a plus
High school diploma or equivalent required
Local candidate preferred due to on-site training and shift needs
Why You’ll Love Working Here:
Join a small, close-knit team that values collaboration, trust, and excellence
Be part of a practice that emphasizes quality of care, not quantity of patients
Enjoy a calm, beautiful workspace with a focus on wellness — for both patients and staff
Make a real difference in patients’ lives by helping them feel heard, cared for, and supported
How to Apply
Please submit your resume and a brief cover letter. We’re excited to meet candidates who are ready to bring compassion, efficiency, and heart to every patient interaction.
Note: This position requires adherence to clinical safety and cleanliness standards and may involve extended periods of standing or sitting.
