Fast-growing plumbing company is seeking a lead installer. The lead installer is responsible for all aspects of each installation project including quality installation practices, delegation and communication with each installation team member, communication with customers in a timely manner, and ensuring a premium customer experience. The ideal plumbing lead installer will have a thorough knowledge of residential (and / or commercial) plumbing concepts, including: water, drain, gas, water heater, etc. The successful candidate must be organized with great attention to detail. You should have exceptional multi-tasking skills and must be able to perform efficiently in a fast-paced environment. This position includes a 40-hour work week, Monday through Friday, with some after hours and weekend work (as needed).
Duties And Responsibilities
Provide quality customer service by actively listening and interacting with customers
Follow safety guidelines for employer vehicles, equipment, and customer homes
Works independently with little supervision in the completion of assignments
Meets daily with the install and service manager to provide feedback, define issues, and provide solutions within the department
Works closely with the install and service manager to update individual employee job skills and task performance to maximize scheduling efficiencies and identify training gaps / opportunities
Responsible for team job site performance according to company ethics
Reads and interprets sketches, diagrams, and technical manuals
Liaison to assist in enforcement all company field policies and procedures with assigned team
Trains and coaches department members to help build a stronger team
Demonstrates knowledge of plumbing repair and installation using standard tools, machinery, and equipment
Demonstrates writing skills with a focus on technical accuracy, writing quality, and clarity
Uses, applies, and monitors appropriate safety practices and procedures and reports violations to the install and service manager
Fully equipped company van with parts, equipment, & gas card
Skills / Qualifications
2 - 5 years (or more) of previous residential plumbing experience
Profound knowledge of all plumbing installations
Ability to lead teams of installers to successful job completion
Able to assist in evaluating assigned install team personnel on job performance and provide field coaching as necessary
Follows and demonstrates company policies with team members
Assist in finding solutions to field and office problems immediately
Effectively demonstrates communication skills with customers, install team members, dispatch, and management
Valid driver's license, with minimal DMV infractions
Occasionally required to ascend / descend ladders and balance
Frequent standing, squatting, sitting for extended periods of time
Occasionally required to lift and / or move objects up to 60 lbs
Work is performed in residential properties (attic, garage, crawl space, roof, and in confined areas)
Take the extra mile to engage customers
Willingness to learn information
Seize opportunities to expand job knowledge
Benefits
Competitive Pay – Bonus and Commission opportunities
Medical, Dental, Vision
401K with discretionary match
Paid Vacation
Paid Holidays
Please send resumes to the email link provided, candidates without a resume will not be considered. Beach Plumbing looks forward to hearing from you!
